Dynamic Remote Vacation Specialist Candidate
Resume:
Jean Martino Martin ****************@*****.***
Miami, 33701, FL
Dynamic Customer Service and Tech Support Representative with over 8 years of experience in delivering exceptional customer experiences and resolving complex technical issues. Expertise in using Salesforce and Island to track customer interactions and improve service delivery. Achieved high customer satisfaction ratings through effective communication and problem-solving skills. Committed to understanding client needs and providing valuable support, contributing significantly to organizational success. WORK EXPERIENCE
GigCx
Miami 05/2024 – Present
Customer Service and Tech Support Representative
Delivered exceptional customer service and technical support to clients, effectively resolving inquiries and technical issues.
Assisted customers in troubleshooting and resolving technical problems, ensuring minimal disruption to their services.
Collaborated with cross-functional teams to optimize service delivery and elevate customer satisfaction. Utilized Salesforce and Island to track and manage customer interactions, ensuring accurate and timely follow-up.
GDCC
Miami 05/2023 – 03/2024
Customer Service Representative
Executed outbound calls to administer political surveys, gathering insights into voters' thoughts, concerns, and aspirations.
Facilitated engaging conversations to enhance the understanding of the emotional and personal dimensions of voter opinions.
Enabled the collection of valuable data to bolster political research and analysis. Oak Street at Omni
Remote 09/2019 – 03/2023
Healthcare Customer Service
Scheduled patient appointments efficiently, ensuring optimal time management and patient satisfaction. Coordinated transportation for patients, facilitating seamless travel from home or hospital. Communicated promptly with patients regarding transportation delays, providing reasons and estimated arrival times.
Assisted patients in confirming appointment details, including date, time, and attending doctor. SKILLS
LANGUAGES
French Native Language English Professional
Pizza Hut
Miami 01/2016 – 06/2019
Call Center Representative
Processed customer orders and inquiries with accuracy and efficiency, ensuring timely responses and contributing to customer satisfaction.
Conducted follow-ups on missed orders, showcasing commitment to understanding and exceeding customer expectations.
EDUCATION
Jacksonville Adult Education Center
Jacksonville 2006 – 2010
High School Diploma
Computer Skills Microsoft Office Word Excel Outlook Data Entry Customer Service Sales Skills Active Listening Communication Problem Solving Listening Conflict Resolution Multi-Tasking Team Orientation Interpersonal Skills
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