Event Usher and Customer Service Specialist

OSAGIE_ FAUSTINA_CV

OSAGIE FAUSTINA

VIRTUAL ASSISTANT

** *********

LAGOS, ST 100001

(234) 806*******

****************@*****.***

Professional Summary

Highly motivated and detail- oriented Virtual Assistant and customer service professional with 1.5 years of onsite customer service. Skilled in administrative support, client communication, managing emails, organizing documents, and performing data entry with accuracy. Proficient in Microsoft Office applications and fast typing. Adept at multitasking,problem-solving, and providing professional support in fast-paced environments. Passionate about delivering excellent client and customer experiences.

Skills

Customer Service & Communication(Phone, Email, Chat),Administrative Support& Document Management, CRM Documentation(Ubiquiti-familiarization),Microsoft Office Suite (Word,Excel, PowerPoint),Google Workspace (Docs, Sheets, Drive),Data Entry & Fast Typing-Time Management and Task Prioritization.

Experience

JULY 2019 -SEPTEMBER 2021

PRINCETON ASSOCIATES, LAGOS- Volunteer Typist & Administrative Support

● Associated clients with accurate and timely typing of documents, letters and forms.

● Handled customer requests professionally,ensuring clarity and satisfaction.

● Managed document organization and basic record-keeping. JANUARY 2023 -JULY 2024

OBUTECH ROOFING LIMITED, LAGOS- On-Site Customer Care Representative

● Provided excellent onsite customer support by addressing inquiries,complaints, and service requests promptly and professionally.

● Managed high-volume customer interactions while maintaining accuracy, empathy and a positive customer experience.

● Handled payment issues, and provided detailed product/service information.

● Maintained accurate customer records and documentations. 2

Education

B.Sc Biochemistry(In View)

Lagos State University(LASU),Ojo, Lagos

Expected Graduation:2028

Certificate

Virtual assistant course at Express Tech Academy

Technical Requirements(Available)

Personal Laptop

Stable Internet Connection

Quiet Workspace for Calls and Administrative Tasks Additional Information

● Strong English fluency with excellent phone etiquette.

● Quick learner, adaptable, and eager to provide reliable virtual assistance.

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