Customer Service Professional with Leadership Experience

ka'leigh jacobs

Phoenix, AZ *****

*****************@*****.***

+1-480-***-****

Professional Summary

I am looking to expand my career path, in an environment that is very understanding of inclusivity, and also knows ethics in the workplace.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative (Remote)

Sutherland Global Services, Rochester NY-Rochester, NY March 2003 to December 2023

• Assisted customers with services provided by ATT. Answered inbound and calls from customers that had questions about there bill, there services, and other services we offered. Started new customer orders, move orders and cancellations for customers that no longer needed the services. 85% percent retention average and made sales of 3 per week. averaged out 7 sales a week.

• Assisted customers with mobility devices, and also with any accessories that one may needed to be worked on, or upgraded. Assisted customers with lowering there bill, and ALSO offered promotions to customers to satisfy there needs and wants as a customer.

• Cross trained in other areas as supervisor, and assistant manger, recorded and monitored QA, to make the sound quality of the employee better for the next calls. Ran meetings WFH, to help assist the manager and project manager of all duties when they was not on duty. organizing, filing complaints, calling back customers who needed help.

• Handled CALL backs from customers that wasn't able to get the solution on the first time they called. Gave credits to customers, when there was Mis information of POS. Cashier

krogers-Toledo, OH

February 2003 to August 2014

• Assisted customers with there groceries by checking them out in a timely manner. bagged the customers groceries as well. Ran credit cards for the customer, answered phones for the front end.

• Assisted in loss prevention meetings and Lost and found, Gave breaks to the employees, and also ran the front end as well

• Took orders over the phone and also took orders online so that way insta cart could receive the order and the csr could get it to the customer in time.

CSR - Customer Service Representative

Education

High school diploma

Waite High School-Toledo, OH

August 2000 to June 2003

High school diploma or GED

Upper secondary education

Some college

Skills

• Microsoft Word

• Data entry

• Call center experience

• Supervising experience

• Medical terminology

• Outbound calling

• Grocery store

• Medical administrative support

• Hospitality

• Microsoft Office

• Front desk

• Conflict management

• Substance abuse

• Numeracy

• Profit & Loss statement

• Outside sales

• Processing cash transactions

• CRM system proficiency

• Sanitation

• Call center

• Contracts

• Regulatory compliance management

• Sales management systems proficiency

• Math

• POS systems

• Loyalty programs

• Technical sales

• Basic math

• Shopify POS

• Customer support

• Teamwork

• Balancing cash drawers

• HIPAA

• Team management

• Product placement

• Sales growth tracking

• Mobile devices

• Retail sales - Retail sales experience (More than 20 years)

• Outdoor work

• Logistics inventory management

• Administrative experience

• Leadership

• Google Suite

• Retail Management

• Profit & Loss

• POS

• Consultative selling

• Assistant Manager Experience

• Retail math

• Retail safety procedures

• Convenience store experience

• Relationship selling

• Specialty store experience

• Upselling

• Typing

• Microsoft Excel

• Call center management

• English

• Wireless sales

• Microsoft PowerPoint

• Computer literacy

• Loss Prevention

• Weight handling in the workplace

• Manual handling

• Clover

• Visual merchandising

• Budgeting

• Landscaping

• Word processing

• Food safety management

• Custodial experience

• Bicycle (delivery method)

• Legal administrative experience

• Medical records

• Stocking

• Achieving sales targets

• Account management

• Team leadership

• HR legal compliance

• Employment law

• In-person customer service

• Computer operation

• Hand tools

• Patient monitoring

• Heavy lifting

• B2B

• Patient observation

• Hotel experience

• Consulting experience

• Climbing

• Marketing

• Athenahealth

• Attention to detail

• Phone etiquette

• Online retail experience

• Cashiering

• Windows

• Microsoft Outlook

• Operations management

• Childcare

• Groundskeeping

• Store closing procedures

• Food safety

• Team development

• Financial compliance experience in banks

• Appointment scheduling

• Telemarketing

• Retail compliance procedures

• Supermarket experience

• Phone communication

• FIFO

• Customer service

• Events management

• Network protocols

• Remote access software

• Salesforce

• Banquet experience

• Territory management

• Microsoft Teams

• PeopleSoft

• Quality Assurance

• Multi-line phone systems

• Transactional selling

• Casino

• macOS

• Food service management

• Sales

• Cleaning

• Working with high schoolers

• Pricing

• Databases

• Financial services

• Customer complaint resolution

• Human resources

• Janitorial experience

• Underwriting

• Management

• File organization

• Time management

• Restaurant experience

• Client interaction via phone calls

• Lead generation

• Territory sales

• Regulatory compliance

• Quick service & fast food restaurant

• Sanitation procedures

• Financial operations management

• Guest relations

• Labor cost analysis

• Pressure washers

• Greeting customers

• Car wash

• System troubleshooting

• Schematics

• Merchandising display arrangement

• Teaching

• Grammar Experience

• Sales analysis

• Customer retention

• CRM software

• Cross-merchandising

• Department store experience

• Product demos

• Retail customer service procedures

• Food handling

• Banking

• Managing retail teams - Largest retail team managed (11-15 team members)

• Guest services

• Inventory management

• Lightspeed POS

• Serving

• Promotional pricing models

• LAN

• Technical support

• Organizational skills

• Analysis skills

• Store Management Experience

• Negotiation

• Closing sales

• Productivity software

• Product bundling

• Behavioral interventions

• FMLA

• Interviewing

• Computer skills

• Store opening procedures

• Technical Proficiency

• Inventory Control

• B2B sales

• Cash Handling

• Clerical experience

• Office experience

• Hotel housekeeping

• Communication skills

Certifications and Licenses

Food Handler Certification

First Aid Certification

CPR Certification

Contact this candidate