Customer Service Professional with 15+ Years Experience
Resume:
Jasandra Sheppard
A great desire and willingness to learn and work
Lubbock, TX 79424
************@*****.***
Professional Summary
Customer service representative with over 15 years of experience Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Vxi-Lubbock, TX
March 2019 to Present
Account specialist in the retention department for Att / DirecTV Correctional officer
Giles W. Dalby Correctional Facility-Post, TX
April 2024 to December 2024
• Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
• Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband
• Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
• Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
• Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
• Assisted in the transportation of inmates to court appearances or other facilities while maintaining strict security protocols
• Performed pat-downs and body searches on inmates when necessary to prevent smuggling of prohibited items
• Responded promptly to emergencies such as fights or medical emergencies by following established procedures for containment and requesting backup if needed
• Collaborated with other correctional officers to develop strategies for managing difficult or disruptive inmates effectively
• Participated in ongoing training programs to enhance knowledge of corrections policies, emergency response techniques, self-defense tactics, etc
• Developed positive relationships with inmates through effective communication skills resulting in improved compliance with rules
Texas Works Advisor I
Texas Health and Human Services Commission-Lubbock, TX June 2023 to March 2024
Process snap and medicaid cases
customer care,tech support,billing and collections Vexus Fiber-Lubbock, TX
January 2021 to June 2023
customer care technical support and billing for a cable internet and home phone troubleshoot internet phone and cable (video) answer billing questions and take payments and apply discounts Telephone Operator
TAS united-Lubbock, TX
January 2020 to August 2021
answering calls and taking a message for several businesses, facilities doctors offices and hospitals and patching callers through to their desired destination Key Holder/Sales Associate
Dollar General-Lubbock, TX
January 2016 to January 2017
in charge of the crew on the shift i also prepared the store for opening and closed it at night did the bank dealings as far as the closing reports and doing the drops so they can be deposited and opened and closed out report on the registers took the deposits gave change and deposited big bills as necessary Education
Bachelor's in Bachelor of science nursing
Wayland Baptist University-Lubbock, TX
Present
Skills
• Cash Register great phone skill (4 years)
• Windows
• Call Center (6 years)
• Phlebotomy
• Dealership experience
• Clerical experience
• Experience Administering Injections
• Computer skills
• Customer support
• Venipuncture
• Communication skills
• Conflict management
• CSR
• Live chat
• Client services
• Help Desk
• Restaurant experience
• Vital Signs
• Patient Care
• Cash register
• Customer service
• SharePoint
• Customer Care (8 years)
• Cash handling
• Microsoft Excel
• Customer Support (8 years)
• Financial services
• VPN
• Typing
• Zendesk
• Customer Service
• Front desk
• Medical billing
Certifications and Licenses
Food Handler Certification
Medical assistant and coding
July 2010 to August 2015
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