Call Center & Data Coordination Specialist
Resume:
Courtney Sanders
San Antonio, TX
***********@*****.***
LinkedIn: https://www.linkedin.com/in/courtney-sanders-mba/
Professional Summary
Detail-oriented Call Center & Data Coordination Associate with 5+ years of experience in customer service, operations, and data management across healthcare, telecommunications, and government sectors. Skilled in call handling, case documentation, CRM systems, and compliance tracking. Known for delivering steady, supportive communication, maintaining predictable workflows, and ensuring accuracy in client records. Seeking to contribute to a team-oriented environment that values service quality, reliability, and continuous skill development.
️ Core Competencies
• Call Center Operations & Inbound/Outbound Support
• Data Entry, Case Documentation & Record Accuracy
• Customer Service & Relationship Management
• Issue Resolution & Escalation Handling
• CRM Systems (Salesforce, Oracle) & Microsoft Office Suite
• Compliance, Confidentiality & Audit Preparedness
• Process Improvement & Workflow Optimization
• Team Collaboration & Service-Oriented Communication
Professional Experience
Texas Health and Human Services – Eligibility Clerk II
Sept 2024 – Present
• Manage client intake and lobby transactions, ensuring accurate classification and documentation.
• Provide steady, supportive communication to clients regarding benefit inquiries.
• Connect individuals with community resources, reinforcing a service-oriented approach.
• Maintain compliance with state and federal guidelines through precise recordkeeping.
NexRep – Customer Service Representative
July 2024 – Sept 2024
• Handled inbound calls and emails for home healthcare services, maintaining predictable workflows.
• Consistently exceeded call quality standards, recognized for supportive client interactions.
• Documented service requests and coordinated follow-up actions with accuracy.
AT&T – Data Analyst
Jan 2023 – May 2024
• Processed federal service orders, reconciled billing forms, and coordinated installations.
• Achieved 80%+ monthly audit compliance through meticulous documentation.
• Supported team operations with data accuracy and workflow consistency.
Omaha Steaks – Inbound Sales Representative
Nov 2022 – Dec 2022
• Answered inbound calls, processed orders, and maintained steady communication with customers.
• Achieved a 5–10% upsell rate while ensuring predictable order handling.
Intuitive Solutions – Order Entry Representative
Aug 2022 – Nov 2022
• Entered food orders and documented special requests with attention to detail.
• Supported team operations by maintaining accurate records and consistent workflows.
A Tiffany Tax – Office Assistant
Apr 2021 – Dec 2021
• Scheduled appointments, answered inquiries, and processed confidential financial documents.
• Ensured data accuracy and compliance in client records.
Livongo – Member Support Representative
Feb 2020 – Apr 2021
• Resolved 30+ daily inquiries related to equipment, billing, and membership.
• Maintained 90%+ call quality scores through supportive communication and accurate documentation.
Education
MBA, Engineering & Technology Management – Northcentral University, 2017
B.S., Mechanical Engineering – University of Texas at San Antonio, 2010
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