Strategic Transformation Leader and Program Architect

Carlinton Burrell B.Sc., M.Sc., PMP., SCM. (*********.*******@*****.***) 876-***-****)

PROFILE

Proven ability to build, motivate and drive innovation within the organization and across sectors.

Exceptionally creative in crafting strategy, solutions and business development opportunities.

Motivating, creative, strategic, innovative, decisive, consensus-building, and broadly experienced in the project management field and the body of knowledge.

Well-traveled with a deep, broad knowledge of management projects and programs across borders and varying time zones.

Decisive decision-making ability tempered with a practical and down to earth perspective.

Experienced and practiced in a wide variety in business types, able to effectively transfer knowledge across business models and categories. Extensive experience in public and private company management, public, investor and customer relations, fostering an enabling and motivating work environment, repairing old or implementing new techniques and technologies, and business turnaround.

Oriented to building long-term enterprise value. PROFESSIONAL EXPERIENCE

DIGICEL

Transformation Delivery Lead (St Kitts) (St Kitts Rollback) (June 2025 – October 2025)

Spearhead the St Kitts rollback from CSG Single View solution to legacy solution. This includes the configuration and implementation of the MyDigicel app, directly contributing to increased user activation, transaction volumes, and customer retention in the St. Kitts market.

Collaborated cross-functionally with the product development team (Agile), the St Kitts Market team and the digital operations teams (Product Owner) to deliver high-impact features and optimize user journeys, resulting in measurable improvements.

Led the delivery of enhancements to digital payment systems (Transact Web to Transact Desktop (Aria), EPIN, incorporating market-specific needs and emerging payment trends to boost adoption and reduce friction across prepaid and subscription customer segments.

Spearhead and coordinate with other project managers and product owners on developing clear business requirement documents (BRDs) for market-level digital product initiatives, ensuring seamless execution by agile development teams and alignment with markets and group-wide product roadmaps.

Spearhead and oversee the end-to-end execution of the St Rollback project. DIGICEL / INFOGLOBALTECH (IGT) / CABLE SERVICE GROUP (CSG) Scrum Master / Program Manager (2023) (Transformation Project for 25 Digicel Markets)

PMO vendor management – coordinate key project activities with several vendors on the project (Ding, Maplewave, Softpoint, CSG, SunTech among over vendors)

Oversee and co-ordinate Senior Project Managers, Program Managers, PMO Office and Product Owners to ensure that the respective project streams are delivered as per stakeholder expectations.

Managed all Risks and Issues affecting the program across all Line of Business (Prepaid, Postpaid, Digicel Business and Digicel Plus) from the Project Management Office (PMO).

Managed and report on key milestones on program for all Line of Business (Prepaid, Postpaid, Digicel Business and Digicel Plus) from the Project Management Office (PMO).

Spearhead and coordinate ways of work between CSG and Digicel.

Create and coordinate reports for Digicel Group Board Meetings. NATIONAL COMMERCIAL BANK (NCB)

Scrum Master / Project Consultant (2022) (Cloud Adoption Program)

Spearhead the management of the Network and Security Cloud stream including network infrastructure, interconnect and policies and procedures.

Managed Cloud Software Solutions working with several vendors including, VISA and Mastercard, Microsoft and Google.

Coordinate with several vendors including, Deloitte, Thales, Converge, and Delphix on the Cloud Migration Adoption work stream for both Prod and Non-Prod systems.

Spearhead the inventory, masking, and migration of over 500 servers and virtual machines (VM) to the cloud. ASPIRE TECHNOLOGY

Aspire Technology Consultant (2022)

Conduct full Global Network Operation Center (GNOC) assessment of the Digicel Network across 22 markets.

Spearhead the assessment of current IT monitoring tools generating alarms related to critical infrastructure and applications.

Complete documentation of the GNOC processes (related to the IT domain), skills, tools, dimensioning, and structure.

Draft and presented recommendations and findings based on assessment completed. WORLD BANK

World Bank Consultant (2018 - 2019)

Lead the delivery and rolling out of a service provider/entrepreneurship platform in Kenya and other African market countries

Spearhead the World Bank Climate Business Innovation Network (CBIN) for knowledge exchange and best practices among several climate innovation centers in Asia, Africa, Latin America and the Caribbean.

On-board and train other global Climate Innovation Centers (CICs) on World Bank partner mentorship platform Micromentor.

Draft recommendations for funding programmes on climate innovations in the Caribbean. CARIBBEAN CLIMATE INNOVATION CENTER

Program Director and CEO (2016 - 2022)

Designed and implemented USD 30 million-dollar project with the World Bank for the delivery of climate smart technologies across 14 CARICOM Caribbean market countries to achieve green growth objective.

Co-design US 1-million-dollar project with Inter-American Development Bank (IDB), Resurgence and the Meteorological Service Jamaica (MSJ) to deploy and deliver new climate technology in Jamaica.

Foster sustainable development through regional capacity building for both enablers and entrepreneurs alike.

Evaluate company strategies and growth potentials; developed marketing initiatives for entrepreneurs.

Analyzed business opportunities and created a go forward strategy that the investors adopted for entrepreneurs.

Performed market research and worked alongside founders to develop business strategic plans.

Wrote detailed business plans and conducted interviews with sector experts and industry leaders

Define and validate entrepreneurs’ company viability in the market space.

Maintain network with industry leaders and global players in an effort to build a strong ecosystem for entrepreneurs.

Supported over 43 woman-owned businesses across 15 Caribbean countries.

Commercialized over 45 clean tech products in 16 countries across the Caribbean. HUAWEI THECHNOLOGIES

Program Director (2014 - 2016)

Projects;

Caribbean Digicel 4 Countries IPTV and FTTH Network Project: Spearhead the deployment and roll out of the IPTV and FTTH network projects across 3 Digicel markets in the Caribbean including Barbados, Trinidad and BVI. Coordinated and lead over 15 different vendor Project Teams across the globe for the successful delivery of the program valued at over US $300 million. Program Manger / Regional Project Manager

Digicel IT Public Cloud Services: Successfully delivered IT Public Cloud Services in 2 of Digicel territories which includes Trinidad and Jamaica. Fully roll out Cloud based services for SaaS, IaaS and DaaS partnering with Dutch based company Incontinuum.

Project Manager

User Interface (UI) Development for IPTV: Coordinated and managed the development of the User Interface in China HQ R&D for the successful delivery of an Interface that is world class and next to none working with England based Designers W&B and India based Testing group Infosys and Chinese Developers. JAMAICA MONEY MARKET BROKERS (JMMB)

Project Manager (2013 - 2014)

Projects;

Credit Bureau: successfully led a project team of 20 to roll out two credit bureau systems within the company to eliminate painstaking background checks and seeking proof of debt service capability while increasing front line personnel operational efficiency by 60% and preventing recovery of up $20 million through debt recovery measures. Product Bundle (Car Solution): Bundled several financial products to create a car solution to meet the growing demands and needs of customers according the BCG report (Nov 2012). The creation of this product not only diversifies the company’s product portfolio but also generated revenue approximating to $34,000,000 annually. Project Manager / Business Analyst

Enterprise Project Management: Transforming the company’s group project team to an Enterprise Project Management Team by defining functional business requirements and modeled workflow processes. Prioritizing project portfolio investments delivered with the intended business value through Office 365, on time and within budget increasing the JMMB Group Projects Portfolio delivery success rate by 85%.

PROJECT MANAGEMENT INSTITUE

Project Management (Volunteer): Jamaica Doctor Bird Chapter (PMI-JDBC) (2009 - 2013) Junior Project Manager

Responsible and accountable for the coordination and managing projects directed towards strategic business and other organizational objectives.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Maintain continuous alignment of project scope with strategic business objectives and make recommendations to modify the project to enhance effectiveness toward the business result or strategic intent. Present periodic Dashboard reports on the current projects, future opportunities, and client issues. DIGICEL JAMAICA

Applications Engineer (REDKNEE / ROAMING / INTEC / PREP (OSS/BSS Systems)) (IT) (2006 - 2013) REDKNEE (Postpaid Billing platform)

Act as technical liaison with senior management between Internal and External points of contact on postpaid billing related business Measure and analyze the postpaid customer experience as well as postpaid network performance and devise means of ensuring continued customer satisfaction.

Provide support for commercial negotiations as well as being actively engaged in negotiation exercises with vendors as needed Optimize existing infrastructure and processes within postpaid technical operations in accordance with the changes in the industry ROAMING (Roaming billing platform)

Monitor and maintain Roaming Quality of Service

Support local engineers across Digicel's global operations to ensure the same roaming experience across all territories Study optimization possibilities of roaming technical operations Rollout for various International-Roaming-related projects and newly-launched roaming services Perform fault management functions by troubleshooting International Roaming issues and evaluating SS7 messages when roaming services are failing

Troubleshoot switching, MSC, HLR, SGSN, SMSC and ITP as it relates to roaming INTEC/PREP (Interconnection Billing platforms)

Manages and supervise PREP system and application for Mediation Developed and implemented new structures and applications for INTEC systems for grater and efficient output. Redesign the complete INTEC billing system (PREP) and developed new documentation. Switch Engineer (Technology)

Manage daily activities using dedicated software, handling tickets, solving technical issues, maintaining network functionality, creating new circuits, maintaining and modifying switching circuits, and completing hardware installations. Responsible for the advanced installation, operation, and maintenance of the regional and national data and voice network elements, ensuring network integrity and quality.

Working with regional, HQ network teams and vendors to address current issues as well as proactively improve performance to prevent additional issues this includes working with management and peers Coordinates several Intec and Redknee projects for interconnect and postpaid billing to streamline processes and functional task. Effectively operate, monitor and maintained Ericson Multi Mediation (EMM), Ericson Multi and Activation (EMA) and Service Order Gateway (SOG) servers and implementing new structures and file system usage for greater efficiency. EDUCATION

UNIVERSITY OF THE WEST INDIES (MONA)

M.Sc. Computer Based Management Information Systems (CBMIS)

B.Sc. Computer Science (major), Electronics (major) BOSTON UNIVERSITY

Project Management Certification

SCRUM ALLIANCE

Certified Scrum Master (SCM)

PROJECT MANAGEMENT INSTITUTE

Project Management Professional (PMP)

SCRUM.ORG

Professional Scrum Master I (pending)

SKILL SETS

• Highly organized and able to adapt quickly to changing priorities • Ability to lead by example, strong leadership profile • Strategic Planning • Administration • Project Management • Business Development • Business Reengineering • Quality Assurance • Cost Avoidance • Finance Management • Negotiations • Problem Solving & Analysis • Communication & Interpersonal Skills • Executive Presentations • Relationship Building • Team Leadership & Motivation INTEREST

Football • Tennis • Community Engagement

SPECIALTIES

Budget Development / Management Change Management Strong Business Analysis Project Management Communication Team Building

Process Creation / Implementation Product Development Strong Financial Background Risk Management Decision Support Monitoring and Control TOOLS

Azure Devs Ops (ADO) Confluence Jira

Microsoft Projects ActiveCollab Hive

Basecamp Trello Monday.com

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