IT Support & Customer Service Specialist
Resume:
*********************@*****.***
** ***** **** ***** ********, Durban
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
- Leadership
- Communication
- Strategic Planning
- Process Improvement
- Change Management
- Blogging
- Visual Presentations
- Networking
NQF Level4 - Hardware / Networking
Engineering
RICHFIELD GRADUATE
INSTITUTE OF TECHNOLOGY
Attended from Feb 2015 - Dec 2015
Diploma - Systems Engineering
RICHFIELD GRADUATE
INSTITUTE OF TECHNOLOGY
Attended from Feb 2016 - Dec 2016
I.T SUPPORT / HELPDESK SPECIALIST
BLENDCOR OIL REFINERY
- Manage customer SLA
- IT Maintenance
- Desktop Support and Administration
- IT Stock levels ( Managing budget for equipment )
- Providing technical and non technical support to internal/external users
- Windows Administration
- Active Directory 2003 and 2008 R2
- Hardware and Software setup, support and trouble shooting
- Print Solution
- IT Department plant safety walks, talks and co - ordination
- IT Asset Register Management
- Provide call desk services to handle service request and fault reports.
- Maintain overall health of LAN.
- 3G Card Management.
- Provide weekly reports on phone system up until VoIP implemented. Feb 2017 - May 2019
I have 7 year's experience in the IT industry, with my extensive IT experience, I will add value to the business thereby increasing turnover and profitability. I have no doubt that the company will be satisfied with my work performance, quality and work ethics and i will be a very valuable asset to the business. I possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. I hope you will seriously consider my application as I wait for a favourable consideration and positive reply.
K A S H V E E R S I N G H
K E Y A C C O U N T
M A N A G E R
Key Account Manager/ Customer Service & Retentions VUMELA IT SERVICES / MICROMINDER
- Managing the sales team of 8 individuals
- Covering B2B sales
- Engage with corporates by setting up virtual products demos and taking them on customer focused journeys.
- Customer complains
- Customer retentions
- Marketing
- Building and maintaining relations with clients.
- Sales strategy and cross selling solutions
- Helping to develop and plan sales campaigns
- Developing the business sales and marketing strategy
- Negotiating pricing with customers, and suppliers in some cases
- Identifying ways of improving the way the business operates
- As the business grows, ensuring staff are on board throughout the organization, and understanding the need for change and what is required of them.
- Understanding the needs of customers and being able to respond effectively with a plan of how to meet their needs.
- ·Works strategically by carrying out necessary planning to implement operational changes.
July. 2019 - Present
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