Customer Service, Administration, Supervisor Outlet
Resume:
RIHAN
AFIFAH
ABOUT ME EDUCATION
A detail-oriented with solid
experience in Customer
Experience, Administration,
and team leadership as a
Outlet Supervisor. Adept at
managing data and providing
reliable support to teams and
leadership. Recognized for
strong communication,
collaborative leadership, and
adaptability in fast-paced,
dynamic environments.
EXPERIENCE
Can work easily in a team or
independently.
High attention to detail.
Fast learner.
Familiar with both front office
and back office duties.
Proficient in Microsoft Office:
Word, Excel, PowerPoint,
Outlook.
Proficient in Canva: Canva and
strategy marketing as a
freelance market and design
consultant
SKILL
Indonesian
English
LANGUAGE
C U S T O M E R E X P E R I E N C E S,
S U P E R V I S O R O U T L E T,
A D M I N I S T R A T I O N .
*****.******@*****.***
Zone 67, street 875, building
200 unit 4, Doha-Qatar.
CONTACT
Focuses on the relationship between organizations and their public, including communication strategies, branding, and crisis management. Discusses modern communication technologies such as social media, podcasts, and other digital platforms.
Studies internal and external communication within companies or institutions.
Bachelor’s Degree, Faculty of Communication, Public Relation, Bandung Islamic University, Indonesia
2006 - Unfinished
Social Sciences Major at Darul Hikam Bandung, Indonesia This major focuses on teaching subjects related to social sciences, economics, and society. The IPS major takes a more applied approach to understanding social and economic phenomena in everyday life. Senior High School 2003 - 2006
Junior High School 2000 - 2003
International Indonesian School, Jeddah - Saudi Arabia Manage and maintain all teams in two separate salon areas. Oversee daily salon operations.
Manage staff schedules and performance.
Ensure high-quality customer service.
Handle customer complaints and needs.
Monitor product and supply inventory.
Prepare sales and activity reports.
Provide basic training and guidance to the team.
Assist in planning and executing salon promotions. Encourage staff to upsell additional services to customers. Supervisor Area, Salon Cantik Group Sept 2024 - Mar 2025
(Companies in the beauty sector)
Support the planning and execution of salon marketing initiatives. Motivate staff to promote additional services to clients. Track product inventory and supply levels.
Compile sales reports and operational summaries.
Provide foundational training and ongoing coaching to staff. Manage and maintain all teams in the outlet.
Supervise the salon’s day-to-day operations.
Supervisor Outlet, Moz5 Salon Muslimah Jul 2023 - Jul 2024
(Companies in the beauty sector)
EXPERIENCE
Prepare regular reports.
Input and manage company data.
Organize and archive administrative documents.
Ensure data accuracy and confidentiality.
Manage executive’s schedule and meetings.
Prepare necessary documents.
Arrange business trips.
Act as liaison for internal and external parties.
Handle important communications.
Plan and execute promotional strategies.
Create marketing materials (online/offline).
Manage social media campaigns.
Collaborate with sales to boost engagement.
Analyze and report promo results.
Personal Assistant and Administration Data, PT. Garbaloka Persada Mar 2022 - Oct 2022
(Companies in the fiber optic sector)
Customer Experience & Safety Team, PT. Grab Indonesia Jan 2017 - Jul 2020 Responding to customer inquiries and complaints through various channels, such as email and social media. Identify and respond to security or safety incidents in real-time to reduce potential damage. Share all customer hard complaints with other stakeholders and follow up until the case is closed. Handle emergency or incident reports from drivers and passengers. Collaborating with other departments to enhance overall customer satisfaction. Work with relevant teams to manage incidents comprehensively. Monitor and report daily team absenteeism to the supervisor (assistant supervisor). Brief the team before duty and provide solutions to any questions from the team (assistant supervisor).
(Company in the transportation sector)
EXPERIENCE
Handle customer inquiries and complaints.
Ensure smooth and satisfying customer interactions. Collect feedback to improve services.
Build strong customer relationships.
Collaborate with teams to enhance customer experience. Plan and execute promotional strategies.
Create promotional materials and campaign content. Manage promotions across social media and other platforms. Increase customer awareness and interest.
Analyze promo effectiveness.
Customer Experience & Marketing Promo, PT. Intrepid Group Asia Oct 2021 - Feb 2022
(Companies in the e-commerce and digital solutions provide sector) Plan and implement marketing initiatives to promote insurance products. Identify potential markets, schedule meetings with prospective clients, and provide consultative solutions tailored to individual needs. Oversee digital marketing strategies, including social media campaigns and email marketing. Prepare and present regular reports on marketing activities and campaign performance to stakeholders. Marketing Executive, Prudential Insurance Mar 2014 - May 2016
(Company in the insurance sector)
Assist walk-in customers at the XL Center by handling inquiries, complaints, and service requests. Introduce and promote XL products and services, including Priority SIM cards, to customers. Responsible for achieving assigned product sales targets. Provide timely and effective solutions to customer issues to ensure high levels of satisfaction. Record all customer interactions for service improvement and reporting purposes. Help coordinate and monitor team members to meet performance targets and deadlines (assistant team leader). Help coordinate and monitor team members to meet performance targets and deadlines (assistant team leader). Customer Relation Representative (CRR), XL Center Bandung Mar 2012 - Dec 2015
(Company in the provider sector)
Greet guests warmly upon arrival and provide them with necessary information or directions. Direct attendees to their designated seats, booths, or event areas based on the event flow and layout. Act as a liaison between the event committee and guests/VIPs, ensuring important messages are delivered clearly and promptly. Assist in introducing, demonstrating, and explaining products or services to visitors when assigned as a Sales Promotion Girl (SPG) Maintain a neat and professional appearance according to the event’s standards. Collaborate with the event team to ensure smooth operations, including check-in assistance, merchandise distribution. Usher/Liaison Officer/SPG, D-Plus Event Organizer Aug 2008 - Dec 2011
(Company in the event organizer sector)
Contact this candidate