Intake Coordinator & Medical Assistant Specialist
Resume:
Gabriella Gonzales
Phoenix, AZ *****
********************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Intake Coordinator/Medical Assistant
Tempe, AZ
July 2025 to Present
Intake Duties:
• Coordinated patient intake for a mobile physician practice, ensuring accurate collection of demographics, insurance information, medical history, and consent forms.
• Managed high-volume scheduling and routed patient appointments to appropriate mobile care providers based on location, urgency, and specialty needs.
• Conducted pre-visit screenings, verified eligibility, and obtained prior authorizations to support smooth clinical operations.
• Served as the communication point between patients, caregivers, facilities, and clinical staff to support continuity of care.
• Maintained HIPAA-compliant documentation and updated EMR/EHR records with precision and efficiency.
• Assisted with workflow optimization, reducing delays and improving patient satisfaction through proactive follow-up and problem resolution.
Medical Assistant Duties:
• Went and coordinated virtual visits for the physicians
• Obtained and documented vital signs, patient histories, medication lists, and chief complaints in the EMR/EHR system.
• Coordinated with pharmacies, laboratories, and diagnostic services to support mobile patient care plans.
• Provided patient education regarding treatment instructions, chronic disease management, and follow- up care.
• Ensured compliance with infection control and safety protocols while traveling between patient locations.
• Supported the provider with administrative tasks including chart preparation, documentation, and communication with assisted living or skilled nursing facilities. Medical Assistant/Intake Coordinator
Tempe, AZ
June 2025 to Present
Handled all of the intake process, communicated with referral sources on the status of their referrals. Verified all insurance and obtained authorizations/Referrals for specialites Operation Admission Manager
MD Home Health, LLC-Phoenix, AZ
October 2021 to June 2025
• Direct all facets of the patient admissions process, ensuring compliance with federal and state regulations, payer requirements, and internal home health policies.
• Lead and supervise a team of 15 admissions coordinators, providing onboarding, ongoing training, and performance evaluations to promote excellence and accountability.
• Review and validate incoming referrals, medical records, insurance documentation, and physician orders to ensure complete and accurate admissions.
• Serve as a key liaison with physicians, hospital discharge planners, and care coordinators to facilitate smooth transitions from acute care to home health services.
• Oversee all patient documentation, maintaining accuracy and compliance through timely entry and secure storage in electronic health systems.
• Conduct regular quality assurance audits of the admissions process, identifying workflow improvements and streamlining procedures to increase efficiency.
• Provide direct support to patients and families during the admission process, offering guidance, answering questions, and ensuring a positive onboarding experience.
• Manage multiple referral portals—including NaviHealth, CarePort, Allscripts, Mayo, Strata, and Ensocare
—to ensure timely and accurate intake of referrals.
• Optimized portal response times to 2–4 minutes, significantly improving operational efficiency and accelerating initiation of care.
Referral Coordinator Manager
Wise Health System-Decatur, TX
September 2021 to February 2025
• Provide daily support, mentorship, and training to new hires, while conducting ongoing refresher courses for existing staff to ensure up-to-date knowledge and consistent performance.
• Conduct detailed chart reviews to confirm completion of financial clearance, insurance verification, patient cost breakdowns, authorizations, and consent forms prior to scheduling appointments or surgeries.
• Enforce departmental policies, procedures, and work standards in alignment with hospital and corporate guidelines; assist in the development and implementation of new protocols as needed.
• Monitor operational performance metrics such as point-of-service (POS) collections, denials, and daily productivity data to ensure team performance meets or exceeds established targets.
• Lead daily team huddles to deliver updates, reinforce key initiatives, and foster a culture of engagement, appreciation, and transparent communication.
• Conduct annual performance evaluations, manage employee time-off requests, and ensure timely and accurate payroll processing.
Intake Coordinator Supervisor
Southland Home Health and Hospice-Phoenix, AZ
September 2015 to August 2021
• Communicated and provided prompt responses to referral sources with the status of the referral.
• Reviewed medical records to ensure that we had all documentation.
• Created new patient charts in our EMR system of Home Care Home Base
• Verify Primary Insurance coverage.
• Obtain authorization from insurance over the phone, online, or through the portal.
• Spoke with patients and or family in regard to out-of-pocket amounts (if it applies).
• Worked on aging AR by calling insurance companies or verified on claims portal.
• Helped with volunteer opportunities and events.
• Scheduled nursing, physical therapy, occupational therapy, and speech therapy visits.
• Processed hospital discharged for hospice and home health. Made sure all necessary documents were received so our staff could process intake in a timely manner.
• Stayed in constant communication with family members and patients. Patient Access Supervisor
Alliance Med-Phoenix, AZ
April 2013 to September 2015
• Submitted authorizations for surgical procedures and durable medical equipment (DME), ensuring accuracy and timely approval.
• Performed insurance verifications for same-day surgeries, confirming coverage and benefits to support patient scheduling.
• Contacted patients to review financial responsibilities, address questions, and provide support regarding billing and insurance matters.
• Conducted thorough audits of claims prior to submission to insurance payers, minimizing errors and reducing denial rates.
• Tracked and followed up on claim statuses to ensure timely processing and reimbursement.
• Investigated denied claims, identified root causes, and prepared detailed appeals to support successful reconsideration.
• Trained all new hires on departmental processes, verified credentials and documentation, and provided ongoing education to existing staff to ensure regulatory compliance.
• Managed employee time-off requests, conducted performance evaluations, and administered disciplinary actions in accordance with organizational policies. Operations Manager
Education
Healthcare Administration (Bachelor's degree)
DeVry University-Chicago
February 2018 to August 2022
Medical Assistant (Medical Assistant)
PCI Health Training Center-Dallas, TX
June 2004 to February 2005
High school diploma
Irving High School-Irving, TX
August 1998 to June 2003
Associate's degree
Skills
• Medical Terminology
• DME
• Microsoft Publisher
• Talent acquisition
• Employee Orientation
• Phone Etiquette
• Cerner
• Medical billing
• FMLA
• AS400
• Documentation review
• HIPAA
• Accounting
• HCPCS
• Anatomy Knowledge
• Transcription
• Practice management
• Management
• Telehealth
• Computer operation
• Process improvement
• Growing experience
• SharePoint
• Medical Scheduling
• Conflict management
• Client referrals
• Working with people with developmental disabilities
• Microsoft Access
• Google Docs
• Dispatching
• Filing
• Gastroenterology
• Athenahealth
• CPT coding
• Medical Records
• Medicaid
• Computer skills
• Medical Billing
• Commercial insurance (10+ years)
• Windows
• Multi-line phone systems
• Performance management
• Skilled nursing facility
• Personal assistant experience
• Recruiting
• Behavioral health hospital experience
• Patient interaction
• Team leadership
• Implementing patient intake processes
• EDI
• CPT Coding
• Medical collection
• Post-acute care experience
• Operations management
• Epic
• Supervising experience
• Clerical Experience
• Ob/Gyn
• Leadership
• Smartsheet
• Adobe Acrobat
• Medical Receptionist
• Communication skills
• Data management
• Medical office management
• Sales force software (2 year)
• ICD Coding
• Team scheduling
• Cardiology
• Allscripts
• ICD-9
• Data entry
• Government related insurance (ie AHCCCS programs for Arizona)
• Computer literacy
• Home Health
• Manager
• Time management
• Working with people with disabilities
• Insurance prior authorization
• Microsoft Outlook
• Analysis skills
• Project management
• Microsoft Office
• ICD coding
• Accounts receivable
• Strategic planning
• Financial acumen
• Home health agency experience
• Oncology
• Writing skills
• Outpatient
• Clinical information systems
• Senior care
• Office management
• Revenue cycle management
• Databases
• Medicare (10+ years)
• Home health
• Microsoft Word
• EMR Systems
• Medical Coding Assessments Typing -- Expert July 2020 Transcribing text using a standard keyboard. Full results: Expert Human Resources Skills: Compensation & Benefits -- Proficient July 2020 Knowledge of compensation and benefits programs. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Team management
• Medical coding
• Medical terminology
• Quality Assurance
• Customer Service
• Surgery
• Salesforce
• Home Care
• Patient Care
• ICD-10
• Insurance Verification
Languages
• Bilingual
Certifications and Licenses
Driver's License
Caregiver Certification
First Aid Certification
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