Phlebotomist with Customer Service Expertise

SHIRLEY ROGERS

PHLEBOTOMIST/CUSTOMER SERVICE

**************@*****.*** 330-***-****

SUMMARY

As a dedicated Phlebotomist with a strong background in customer service, I am eager to bring my skills and passion for patient care to your esteemed team. My commitment to providing exceptional service and ensuring a positive experience for patients drives my desire to contribute to your organization. I thrive in fast-paced environments and am excited about the opportunity to support your mission while delivering quality care and compassion to every individual I encounter. EXPERIENCE

Phlebotomist / Customer Service, Quest Diagnostics LLC Jan 2022 — Oct 2025 Twinsburg

Expertly performed blood draws with a 99% patient satisfaction rate. Streamlined patient check-in process, reducing wait times by 30%. Educated patients on procedures, enhancing their comfort and trust. Maintained accurate records, ensuring compliance with health regulations. Collaborated with healthcare teams to improve patient care efficiency. Resolved patient inquiries, boosting overall service ratings by 25%. Utilized empathy and communication to ease patient anxiety effectively. Achieved recognition for outstanding service in a high-volume clinic. EDUCATION

East Technical High School 1979 — 1982

High School Diploma, Cleveland Ohio

Graduated with High School Diploma with honors

Achieved a GPA of 3.8/4.0

Received the Academic Excellence Award in senior year Completed Advanced Placement courses in Math and Science Allied Business Schools Inc 2005 — 2005

Certificate, Lagoona Califorina

Billing and Coding

Cleveland Institute of Dental & Medical Assistants 1998 — 1999 Associates Degree, Mayfield Hts Ohio

SKILLS

Ordering labs / Entering orders Pulling orders Processing labs drug screen pre- employment Order supplies open and close (PSC)

REFERENCES

Reference available upon request

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