Remote-Ready Customer Service Professional with Audit Background

Christen L. Dutson

*** ******** ****

Loganville, GA 30052

*** - *** - ****

********.******@*****.***

EXPERIENCE

Ameris Bank, Atlanta, GA — Staff II Auditor/ Banking Officer Aug 2022 - present

Proven experience identifying and measuring the effectiveness of policies, procedures and reporting standards, evaluating how an organization's operational, physical, and financial resources are managed.

Skilled in developing and implementing successful risk management initiatives, standard operating procedures, policies, reporting, and training. Demonstrated speciality in conducting audits and leading procedures to determine compliance and vulnerabilities with risk policies. Successfully collaborating with cross-functional teams while collaborating with stakeholders to achieve organizational strategic goals and objectives, making efficient use of resources and technology, while identifying delivery gaps and deploying solutions. Skilled in delivering organizational change management to obtain top-notch outcomes, focusing on business value, risk management, and end-user success.

The Church of the Apostles, Atlanta, GA — Preschool Director and Coordinator

May 2017 - July 2022

Responsible for staffing, training and managing 40+ employees to handle all child care needs for a large church in Atlanta. Maintained, updated and managed policies and procedures for staff and volunteers to adhere to all State and Federal Regulatory Guidelines. Achieved budgetary targets by monitoring expenses, cutting waste, and strengthening revenue.

Cultivated and maintained interpersonal relationships with families. SKILLS

Microsoft Word, Excel, Office,

Teams

Audit Board

Adobe

PowerPoint

Power BI

Snagit

AWARDS

Banking Officer

Parenting Break/Career Break

Mar 2013 - May 2017 · 4 yrs 3 mos

Advanced Orthopedic Services, Atlanta, GA — Vice President Sep 2009 - Mar 2013

Supervised, managed and handled all HR for 37 Physical Therapists for an Orthopedic Home Health Agency.

Created and maintained facility documents, policies and procedures adhering to all State and Federal regulatory guidelines. Responsible for maintaining all patients' confidential healthcare records and adhering to all HIPPA guidelines.

Maintained and ran compliance for the company and all audits. Ameris Bank (Fidelity Bank at the time), Atlanta, GA — CRA Officer/Risk Management and Compliance

Sep 2007 - Sep 2009

Mitigated regulatory risks by performing internal audits and obtaining documents, clearances, certificates and approvals from local, state and federal agencies in all branches and corporate office. Worked with Board of Directors and Senior Staff to create, communicate and facilitate policies and procedures to prevent risk exposure. Illustrated financial, statistical and economic data through technical reports and charts.

EDUCATION

Berry College, Rome, GA — Business Management BBA with a double minor in Finance and Accounting

Sept 1993 - May 1997

Brookwood High School, Snellville, GA — High School Diploma Aug 1989 - June 1993

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