Versatile Warehouse and Customer Service Specialist

LONDON TREMBLE

Chicago, IL 312-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced Workforce professional with 5+ years in Customer Service, in the areas of Security, Retail, and Packaging. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in highly stressful environments. Reliable and trustworthy and always available to help others. AREAS OF EXPERTISE

Security Guard

• Write reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

• Verify photo IDs and tickets to allow entry into the building for guests.

• Monitor access control systems and key code records for suspicious activities.

• Investigate reported incidents to protect company assets.

• Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics.

• Answer alarms and investigate disturbances.

Package Handler

• Examined and inspected containers, materials, or products to ensure that product quality and packing specifications are met.

• Measured, weighed, and counted products and materials.

• Recorded product, packaging, and ordered information on specified forms and records.

• Sealed containers or materials, using glues, fasteners, nails, and hand tools.

• Assembled, lined, and padded cartons, crates, and containers, using hand tools. Cashier/Customer Service

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Determine charges for services requested, collect deposits or payments, or arrange for billing. Clerk

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Answered telephones, direct calls, and take messages.

• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

• Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities. WORK EXPERIENCE

United Parcel Service (UPS) - Palatine, IL Package Handler 09/2018-09/2019 Skytech Security - Chicago, IL Security Guard 08/2016-08/2018 United Parcel Service (UPS) - Chicago, IL Package Handler 10/2016-01/2017 EDUCATION

Hyde Park Academy – Chicago, IL High School Diploma Graduated TECHNICAL SKILLS

Microsoft Office Suite: Word, PowerPoint, and Excel

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