Experienced Collections Specialist and Administrative Assistant
Resume:
Rosie Coleman
Cleveland, OH, 44135
**********@***.***
Objective: To secure a position within your organization that will allow me to utilize my skills in a timely manner to meet company goals and to help save the company money.
Professional Experience:
Bread Financial
Mid Stage Collections(Remote)
09/2023-Present
Duties included dealing with customer service issues
Call Inbound/Outbound Account Holders who are 6 month delinquent
Set customers up on a month to month payment plan
Offer Account holder 3 month, 6 month and 12 month hardship program
Educated, resolved and satisfied customer concerns
The Receivable Management Services LLC
Brecksville, Ohio
Collection Specialist
10/2015 – 09/2022
Duties included dealing with customer service issues
Trained employee’s on how to become a successful collector
Set customers up on a month to month payment plan
Negotiated settlements for customers
Educated, resolved and satisfied customer concerns
Achievements:
Consistently met monthly goal which average around 168%
Received certificates for employee of the month (10/2015 – 09/2023)
National Enterprise Systems, Solon, OH
Collector
03/2007 - 08/2013
Duties included dealing with customer service issues
Set customers up on a month to month payment plan
Negotiated settlements for customers.
Educated, resolved and satisfied customer concerns
Achievements:
Consistently meet monthly goal which average around 113%
Received certificates for employee of the month (07/07 -08/13)
Rosie Coleman
12701 Grimsby Avenue
Cleveland, Ohio, 44135
**********@***.***
Children’s Hunger Alliance, Cleveland, OH
Administrative Assistant
04/04 – 03/07
Troubleshoot and fixed all computer problems, copier, fax machines, zerox machine that staff was having issues and difficulty with
Prepared memo’s, letters, spreadsheets, formatted documents, filed, copied and faxed
Ordered supplies and generated training flyers for home day care providers
Generated and implemented the monthly billing of the staff case load visits
Inputted data daily into the access database for monthly audit to be reviewed by a Starting Point Representative
Applewood Centers, Inc., Cleveland, OH
Administrative Assistant
06/00 – 04/04
Troubleshoot and fixed all computer problems, copier, fax machines, zerox machine that staff was having issues and difficulty with
Prepared memo’s, letters, spreadsheets, formatted documents, filed, copied and faxed
Ordered supplies and generated training flyers for home day care providers
Generated and implemented the monthly billing of the staff case load visits
Inputted data daily into the access database for monthly audit to be reviewed by a Starting Point Representative
Reviewed over the staff work and assisted home day care providers with their paper work
Achievements:
Acknowledgement for many years and dedication of service at Applewood Centers Incorporated as part of the family child care home regional system of
the Early Childhood Initiative.
Skills:
Computer Hardware: 10 key adding machine, fax machine, copier, scanner,, zerox
machine and a stamp machine
Computer Software: Quick books, Microsoft Word 2013, Microsoft Excel, Microsoft
Access, Power Point, Microsoft Publisher, Microsoft Outlook and
Lotus, Alvaria, Qnex Communicator, Livevox and Catalyst
Typing: 65 wpm
Education: Cuyahoga Community College, Cleveland, OH
09/88 – 06/92
Computers, Statistic, Calculus, Economics, English, Chemistry and Accounting
References: Available upon request
Contact this candidate