Healthcare Revenue Cycle Executive with Leadership & Transformation

MaryAnn C. Hastings, CMPA

Gallatin, TN 615-***-**** *************@*****.*** www.linkedin.com/in/maryann-hastings-90525b40/

Professional Summary

Strategic and analytical Healthcare administration executive with 20+ years of experience spearheading hospital revenue cycle and physician practice management. An expert in policy and procedure development to guide operations toward strategic objectives. A competent leader with a proven record of establishing central business office and building high-performing teams to serve hospital revenue cycle and a multi-specialty medical group with 220 physicians and APCs in 40 locations at CHI. A top achiever and a Certified Manager of Patient Accounts.

Work Experience

JM Ventures Nashville, TN

Revenue Cycle Consultant March 2009 – Present

●Establish policies and procedures by leveraging subject matter expertise to streamline patient access, patient financial services, revenue integrity: CDM - charge capture, coding, billing, and AR management in multiple healthcare organizations

●Optimize cash flow for multiple clients by identifying recurring denial patterns and developing customized training modules to address root causes to improve compliance with payer requirements

●Strengthen collaboration by building and developing strategic stakeholder relationships to drive sustainable growth

●Accelerate growth by formulating operational strategies and interventions and executing pioneering programs to drive rapid expansion of a practice management consultancy

●Enhance operational efficiency by an average of 25% across 15+ multi-functional groups by developing high-performing teams to boost productivity

Murray Calloway County Hospital Murray, KY

Executive Director – Revenue Cycle November, 2024- Current

Serves as revenue cycle team lead with the Project Management Core Team for Cerner Community Works build, testing, training, and implementation

oAchieved targets for all base line KPIs during first six months after go live

Restructured business office

oCreated consolidated business office for Hospital and Physician revenue cycle.

oRe-design of job descriptions

oReduced FTEs by 15% through consolidation of duties and re-design of work flows.

Developed Hospital /Physician KPI Dashboard

Established RCATfor clinically driven revenue cycle

oProvided root cause analysis of denials to hospital / physician department leaders.

oProvided education in managing avoidable denials

oDeveloped daily charge reconciliation process for hospital / physician departments

Reduced lost charges by 12%

Improved late charges by 9%

Developed / implemented revenue cycle policies

Union General Health System Blairsville, GA

Associated Vice President – Revenue Cycle January 2022 – June 2023

Led Revenue cycle operations for acute care and critical access hospitals, rural health clinics, and 75 employed physicians in 28 specialties.

oPatient Access, Revenue Integrity, HIM / Coding, Centralized Business Office

●Led Cerner Optimization / Up Lift project.

Redesigned work queues, built charge transformation / billing rules, streamlined /improved health plan master files and CDM, restructured roles / responsibilities, provided billing / denial management education to staff.

Increased clean claim rates by 29%

●Reduced accounts receivable (greater than 90 days) by 15% by implementing process optimizations in documentation, coding, and billing procedures

●Decreased Discharged Not Final Billed (DNFB) by 38%

●Exceeded defined cash goals for five quarters in 2022 and 2023 by formulating a monthly Revenue Cycle Action Team to scrutinize and resolve denials

●Mentored 3 new supervisors by offering counsel on leadership methodologies to enhance employee engagement practices, refine workforce management strategies, and performing evaluations

Allegiance Health Management Shreveport, LA

Corporate Director Revenue April 2020 – December 2021

●Supervised revenue cycle operations for 12 acute care and two critical access hospitals, collectively generating $700M in annual revenue by providing leadership to drive process improvements

●Boosted billing productivity by 45% by introducing a Quality Assurance (QA) review process supported by scorecards and standardized productivity benchmarks across the organization

●Developed KPI Dashboard for 14+ hospitals by identifying opportunities for optimization and innovation to attain strategic goals

●Generated a 98% clean claim rate by optimizing new system master files, provider tables, and fee schedules and crafting specialized claim edits to enhance accuracy

Galen Medical Group Hixson, TN

Corporate Director, Revenue Cycle Operations October 2018 – July 2019

●Orchestrated the transition of the central billing office into a complete revenue cycle model, serving 100 physicians and APCs across 14 locations and managing $215 million in annual revenue

●Decreased staffing by 48% by conducting Full-Time Equivalent analysis to increase operational effectiveness and optimize resource management

●Attained the best First Quarter Cash Performance in four years, achieving the highest cash month in company history

Mountain Management - CHI Memorial Health System Chattanooga, TN

Director, Revenue Cycle August 2017 – October 2018

●Internalized revenue cycle functions from outsourced vendors by establishing a central business office to cater to the needs of a multi-specialty medical group with 220 physicians and APCs in 40 locations

●Handled recruitment procedures by using evidence-based assessment to evaluate the accomplishments, credibility, and organizational fit of prospective candidates

●Trained 25+ team members by focusing on standard operating procedures and identified skill gaps to ensure operational excellence

Southeast Health Cape Girardeau, MO

Director - Revenue Cycle May 2016 – June 2017

●Guided the implementation team as the strategic project leader for Soarian Financials and Millennium E.H.R., facilitating a seamless "go live" process and successful integration

●Maximized revenue collection capabilities by implementing improvement plans and processes for patient collection functions to boost financial performance

●Fostered efficiency and accuracy in revenue cycle operations by coordinating Charge Capture/Coding, Billing/AR, and Call Center teams to strengthen collaboration

Skills

Microsoft Office Suite, Revenue Cycle Management, Financial Analysis and Reporting, Strategic Planning, Coding, Project Management, Interpersonal, Oral, and Written Communication, Relationship Building, Adaptability

Education

Bachelor of Arts in Accounting Thornewood University

Certifications

Certified Manager of Patient Accounts (CMPA)

Organizational Affiliations

Medical Group Management Association

National Association of Healthcare Access Management

Healthcare Financial Management Association

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