Customer Service Specialist with Quick Adaptability
Resume:
Chalayia Lee
Alexandria, VA *****
************@*****.***
Professional Summary
Motivated and adaptable professional with diverse experience in lead customer service, data entry, warehouse operations, and childcare. Demonstrated ability to manage teams, streamline processes, and maintain high customer satisfaction. Proficient in data entry with a keen eye for detail, ensuring accuracy and efficiency in handling information. Recognized for excellent communication skills and a strong work ethic while providing reliable support in fast-paced environments. Eager to leverage my skills in a remote position that allows for continued professional growth and contribution to team success. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Giant Food-Alexandria, VA
April 2025 to Present
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Trained new employees on operating cash registers effectively Club Promoter
Yolo Lounge-Washington, DC
January 2025 to June 2025
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
• Assisted in coordinating special requests or accommodations for guests with specific needs
• Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
• Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
• Coordinated with the bar staff to manage waiting areas effectively during busy periods
• Developed strong relationships with regular customers, enhancing their dining experience through personalized service
Warehouse Worker
United States Postal Service-Alexandria, VA
November 2024 to January 2025
**Warehouse Worker**
- Efficiently performed a variety of warehouse tasks, including receiving, sorting, and storing inventory, ensuring accurate and timely processing of goods.
- Picked and packed orders for shipment, verifying accuracy and quality to meet customer satisfaction and delivery deadlines.
- Collaborated with team members to optimize workflow and maintain a clean and organized warehouse environment.
- Followed safety protocols and procedures to minimize accidents and ensure compliance with health and safety regulations.
Customer Service Representative
Woodside Temporaries, Inc.-Washington, DC
December 2022 to August 2024
**Lead Convention Staff Customer Service Representative**
- Supervise and train a team of 2-5 customer service representatives, ensuring adherence to company standards and protocols.
- Act as the primary point of contact for escalated customer inquiries, resolving issues efficiently and maintaining high satisfaction levels.
- Collaborate with event planners and other departments to coordinate logistics and improve service .
- Conduct pre-event training sessions, enhancing team preparedness and performance.
- Analyze feedback and service metrics to identify improvement areas Data Entry
PassionNails-Washington, DC
December 2022 to August 2024
**Data Entry Clerk**
- Accurately entered data into databases, ensuring information integrity and confidentiality.
- Collaborated with team members to improve data entry processes and efficiency.
- Handle sensitive information with confidentiality and in compliance with data protection regulations. Babysitter
Baby sitting job-Washington, DC
April 2017 to December 2021
**Babysitter**
The Lane & Walker Family
- Provide attentive and nurturing care to children aged [1-12], ensuring their safety and well-being during each session.
- Plan and engage in age-appropriate activities, including educational games, arts and crafts, and outdoor play, to promote physical and cognitive development.
- Prepare and serve meals and snacks while accommodating dietary restrictions and preferences.
- Establish and maintain a structured routine, including homework assistance, bedtime, and daily chores, to foster a sense of responsibility and discipline.
- Communicate regularly with parents to update them on their children's activities, progress, and any concerns, ensuring transparency and trust.
- Manage behavioral issues with patience and positive reinforcement techniques, promoting a nurturing environment.
- Maintain a clean and safe environment, adhering to health and safety guidelines. Education
High school diploma or GED
Skills
• Data Entry (1 year)
• Warehouse Experience (1 year)
• Customer Service (2 years)
• Childcare (4 years)
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