General Manager Retail Operations Leader
Resume:
MacKenzie Hunter
Lexington, NC *****
*********.*********@*****.***
Professional Summary
I am an experienced General Manager with over 10 years of proven leadership in retail and operations management. Throughout my career, I’ve successfully opened and launched new store locations, most recently leading the opening of a high-performing store. I’ve trained and coached over 30 team members, including Assistant Managers, Store Managers, and Area Leaders—many of whom have gone on to excel in their roles. Currently, I oversee operations for two locations, driving performance, team development, and operational excellence.
Willing to relocate: Anywhere
Work Experience
Store Manager
Speedway LLC-Salisbury, NC
May 2019 to Present
During my time with Speedway, I started out as a Lead Assistant Manager (50 Hours), which switched to General Manager in July. I have learned so much during that 6months. I have learned; how to balance LPBE, dive into P&L, provide almost spit on audits every 3 months, daily counts as well as weekly and monthly counts. I over see our food program which intel’s dating, rotating, cook temps, correct assembly of sandwiches, Proper cook times, ordering proper amounts to ensure there are not any out of stocks, and calculating food waste. On a day to day basis, I create schedules, daily task list along with follow ups. I ensure a smooth, flowing shift, stocking, inventory, ordering, payroll, daily paper work, training 12 plus staff and so much more!
I have also been sent to management classes, general manager classes, and food prep courses, provided by the company.
• Managed daily operations, administrative duties, scheduling, and sales Assistant Store Manager
Murphy USA-Salisbury, NC
May 2018 to April 2019
At Murphy’s I am held responsible to run the store which includes; scheduling, ordering trucks using a falcon handheld, monthly shrink, tasks for employees, stock count on all inventory, entering all paper work, keeping track of credit invoice logs, watching security footage, setting shelves to planographic design, stocking well as cleaning/organizing.
Store Manager
Frosted Butterfly Bakery
January 2015 to December 2018
My responsibilities for this business includes; customer service, helping customers, writing checks, Creating truck under QuickBooks twice a week, taking inventory, scheduling for 8 plus staff, maintaining a strong staff which included extensive training in decorating, ordering of specialty desserts with little to no mistakes, to ensure order accuracy and happy customers! I trained on topics such as cash handling, team work, time management, accurate cook times and temperatures.
• Ensured consistent store productivity and metrics that increased sales and profitability
• Demonstrated excellent people skills in both client and employee relationships
• Managed daily operations, administrative duties, scheduling, and sales
• Interviewed, hired, trained, and supervised new team members as well as properly training 3 assistant managers.
• Performed official money count every shift of $25,000 and more! Team Member
Arbys Restaurant Group, Inc.
November 2014 to May 2015
Education
High school or equivalent
Jesse C Carson High School
Skills
• Cash Handling
• Receptionist
• Budgeting
• Sales
• Marketing
• Upselling
• Merchandising
• Interviewing
• Management
• Assistant Manager Experience
• Office Management
• Bookkeeping
• Profit & Loss
• Financial Report Writing
• Retail Management
• POS
• My skills include but not limited to, scheduling, managing a full staff, ensuring daily tasks completion, paperwork using all PDI systems and Quickbooks, stocking, inventory cost counts, credit logs, bank deposites, counting large monies etc.. (5 years)
• Restaurant Experience
• Planograms
• Accounts Receivable
• Microsoft Excel
• Retail
• Inventory Control
• Team Building
• Scheduling
• Recruiting
• Pricing
• Sales Management
• Customer Service
• Payroll
• Loss Prevention
• Store Management Experience
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