Dynamic Front Desk and Customer Service Professional
Resume:
BELLO FUNMILAYO TEMITOPE Resume
BELLO FUNMILAYO TEMITOPE
LAGOS NIGERIA
EMAIL: ****************@*****.***, ***************@*****.*** MOBILE: +234**********, +234**********
Professional Summary
Results-driven professional with a Business Administration degree and experience in customer-facing roles. Proven track record in cash handling, customer service, and front desk management. Skilled in operations, team collaboration, and problem-solving. Seeking to leverage expertise to drive business growth. Core Competencies
• Sales representation and public relations
• Prudent financial management and control
• Team player, organizing, numerical and innovative skills
• Prospecting for customers, marketing and customers care services.
• Clerical work and general documentation
Skills and knowledge
Management Skills
Supervise the ongoing activities in an effective manner
Scheduled appointment and make necessary arrangement for quality delivery
Maintained accurate use of Microsoft word, Micro Access, Microsoft Excel, Database, Internet and Email. Teaching Skills
Organizing course work for multiple course at a time
Engaging pupils in the class in stimulating discussion
Carrying out assessment of students work
Responsible for lesson planning, delivering and making of work Communicational Skills
Utilized internet email as an effective communication tool
Answered inbound and out bounds calls in a professional manner
Demonstrated an idea of sound communication in a team environment and influence action. Computer Skills
Practical experience with: Microsoft world, Microsoft Access, Microsoft Excel, Power point, Data base, Internet and Email.
Professional Experience
Receptionist – FARA HOTEL & SUITES January 2025 – Till Date
To analyze strategies in marketing, sales and adverting
To maintain long team relationships with customers
Suggest measures for improving customer’s satisfaction
To lead and supervise members of the teams
Greet and check in guests, provide them with room keys, and assist with any request or complaints
Answer and direct phone calls, perform data entry and complete general office tasks like filing
Keep the front desk area clean and orderly
Supervisor – PAUSE: Café & Espressor Bar March 2022 – August 2024
• Responsible for managing staffs and ensuring that the day-to-day operation of the company's department run smoothly.
• Evaluating the quality of services, and ensuring that customer satisfaction levels remain high.
• Distribute work to team members based on their skills and roles
• Develop and manage team work schedules and task assignments.
• Distribute work to team members based on their skills and roles. BELLO FUNMILAYO TEMITOPE Resume
Cashier – STERLING BANK PLC March 2018 – January 2020
Provide account services to customers by receiving deposit and loan payments; cashing checks, issuing savings withdrawals, mail deposits, selling cashier's checks, traveler's checks, answering questions in person or on telephone and also referring to other bank service.
Count cash at the beginning and end of a shift and balance the drawer to ensure accuracy
Keep the workstation tidy, organized and clean
Assist with bagging customer purchases.
Provide accurate change for cash transactions, issue receipts and process returns or exchanges. Sales Manager – DANGOTE PASTA COMPANY May 2017 – November 2017
Provide high standard of ongoing sales and information on the company's project in accurate and balance manner.
Responsible for monitoring performance of the sales team.
Acquire skills development and product knowledge development
Prepare sales forecasts, manage budgets and report on sales activity and results to senior management.
Set sales targets and quotas, monitor team performance and analyse sales data to identify trends and areas for improvement.
Recruit, hire, train and motivate a sales team through coaching, performance reviews, and setting clear expectations.
Presiding Officer – INDEPENDENT NATIONAL ELECTORAL COMMISSION 2015
Supervise the poll clerks and report on their performance
To ensure electors are treated impartially and with respect
Also to ensure proper accreditation of the voters.
Collect and check the ballot box and its contents
Keep the ballot box and contents secure until they are handed back to the close of poll
Undertake training for the role and attend an online briefing Mathematics Tutor – NATIONAL YOUTH SERVICE CORPS (NYSC) 2014
Provide high standard of ongoing sales and information on the company's project in accurate and balance manner.
Responsible for monitoring performance of the sales team.
Acquire skills development and product knowledge development
Clearly explain mathematical concepts in an understandable way, using real life examples and various teaching methods.
Evaluate student understanding, monitor their progress over time, and track their performance
Create and implement customized lesson plans based on a student’s specific needs and the curriculum. Education
• Olabisi Onabanjo University, Ogun State.
Bachelor of Science (Bsc), Business Administration References are available on request.
Contact this candidate