Transit Operator & Customer Service Leader

CALVIN TAYLOR

**** **** *********, ***. ** • Jonesboro, GA 30236

n *********@****.*** n 678-***-****

INTRODUCTION

I am a hardworking and dedicated professional with a deep passion for excellence in everything I do. Throughout my time at MARTA, I demonstrated strong leadership, reliability, and commitment to providing safe, efficient, and customer-friendly transportation. I believe in showing up on time, staying focused, and giving my best — not just for the job, but for the people who depend on it. I carry myself with pride, integrity, and respect, always striving to leave a positive mark wherever I go. PROFESSIONAL SUMMARY

Highly dependable and performance-driven transportation professional with a proven record of excellence at MARTA. Recognized for strong leadership, punctuality, and a customer-first mindset. Known for maintaining calm under pressure, handling responsibilities with precision, and going above and beyond to represent MARTA’s mission of safe, efficient, and friendly public transportation. A dedicated professional who values teamwork, integrity, and consistent improvement. WORK EXPERIENCE

Metropolitan Atlanta Rapid Transit Authority (MARTA) Bus Operator / Transit Associate

July 2023 – September 2025 Atlanta, GA

- Consistently delivered exceptional service and maintained an outstanding attendance record.

- Operated vehicles safely, following all MARTA procedures, traffic laws, and safety regulations.

- Built strong connections with passengers by providing professional assistance and courtesy.

- Recognized by supervisors for reliability, adaptability, and positive attitude on the job.

- Maintained daily logs and conducted thorough pre-trip and post-trip vehicle inspections.

- Assisted with route adjustments and emergency reroutes with professionalism and composure. KEY SKILLS & STRENGTHS

- Public Transportation & Route Management

- Vehicle Safety, Maintenance & Compliance

- Customer Relations & Service Excellence

- Time Management & Reliability

- Teamwork & Leadership Development

- Critical Thinking & Problem Solving

- Conflict Resolution & Passenger Assistance

- Adaptability & Fast Learning

- Route Planning & Traffic Navigation

- Communication & Listening Skills

- Dependability & Professional Discipline

- Record Keeping & Attention to Detail

- Mechanical Awareness & Safety Reporting

- Multitasking in High-Stress Environments

- Self-Motivation & Continuous Growth

EDUCATION

Chicago Job Corps Center — Vocational Training

Graduated: 2001

PERSONAL TRAITS

Motivated, dependable, and grounded with a strong sense of pride in my work. Known for staying calm under pressure, communicating with respect, and leading by example. I take full responsibility for my actions and always bring consistency, focus, and positive energy to the team. My attitude is built on discipline and professionalism — I believe in working smart, staying humble, and never cutting corners. A natural problem-solver with a strong sense of loyalty and drive, I bring confidence and heart to every task. Whether it’s helping a passenger, supporting a coworker, or handling challenges on the road, I always move with purpose, patience, and pride.

REFERENCES

Available upon request

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