Versatile Administrative and Customer Support Professional

Jennifer Roland

Jesup, GA ***** 912-***-**** ************@*****.***

Profile

As a highly motivated and experienced professional, I am dedicated to achieving success. With a strong track record of delivering results and a focus on continuous improvement. With excellent communication, problem-solving, and leadership abilities, I am confident in my ability to make a positive contribution. I am seeking a challenging role where I can utilize my experience to drive growth and make a meaningful impact.

Experience

SALES SUPPORT SPECIALIST HEALTHY PET JANUARY 2024 - PRESENT

·Place orders for large customers.

·Handle answering feedback from customers and assisting with customer complaints.

MEDICAL RECEPTIONIST PARTNERS IN HEALTH FEBRUARY 2023 – DECEMBER 2023

·Verified insurance for customers.

·Handled checking customers in and out.

·Assisted with routing phone call and messages that were received on a daily basis.

·Ensure new patient documentation is accurate.

PHARMACY TECHNICIAN WAYNE DRUG JANUARY 2022 – JANUARY 2023

·Assisted pharmacist with filling prescriptions for customers.

·Assisted customers with any questions they may have had.

·Handled monthly accounts.

·Handled sending out statements to customers.

RECEPTIONIST INTERNAL MEDICINE OF SOUTHEAST GA SEPTEMBER 2020 – DECEMBER 2021

·Handled scheduling patients.

·Handled checking customers in and out.

·Assisted customers with any questions they may have had.

·Assisted customers with filling out paperwork.

·Assisted with routing phone call and messages that were received on a daily basis.

SALON MANAGER JCPENNEY NOVEMBER 2010 – MAY 2019

·Responsible for hiring stylists and store floor staff.

·Responsible for making sure the salon met sales goals.

·Assisted with store deposits.

·Assisted with balancing money in vault.

·Assisted clients to ensure they had a great customer experience.

·Assist in other areas of the store when needed.

OFFICE MANAGER JOHN C. MALMBORG FEBRUARY 2006 – MAY 2008

·Assisted sonographer with booking appointments.

·Became skilled in how to sterilize all instruments the sonographer used to perform procedures.

·Became certified to perform dexascans for patients.

·Assisted with coding for clients to insurance and Medicaid.

·Assisted with preparing and upkeep of clients records.

·Have knowledge of medical terminology.

ADMINISTRATIVE ASSISTANT WARE COUNTY BOARD OF EDUCATION FEBRUARY 1997-JULY 2000

·Responsible for ensuring all school work orders were given to the correct maintenance technician.

·Ensured all work orders were finished in a timely manner.

·Processed all invoices for supplies needed for work orders completed in the counties 13 schools.

·Assisted with organizing meetings with employees.

Education

BACHELOR’S IN HEALTHCARE MANAGEMENT JUNE 2023 STRAYER UNIVERSITY

DIPLOMA IN MASTER COSMETOLOGY JUNE 2010 COASTAL PINES TECHNICAL COLLEGE

Skills & Abilities

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·Excellent customer service skills

·Hairstyling and Cosmetology

·Medical scheduling

·Data entry

·Proven team leader

·Office management

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