Detail-Oriented Remote Operations Specialist Resume

April Berryhill

817-***-**** *****************@*****.*** Grand Prairie

Professional Summary

Highly dependable and detail-oriented professional with over 15 years of experience in

high-volume operations, finance processing, and direct customer service. Proven success in

remote work environments spanning finance processing (Funder) and call center customer

service, demonstrating strong self-management and time management skills. Seeking a

challenging Work-From-Home role in Customer Service, Data Entry, or Claims Processing

where meticulous attention to detail, proficiency in data accuracy, and excellent

communication skills are critical.

Core Competencies

Remote Work & Autonomy Data Accuracy &

Processing

Customer Service &

Communication

Time Management Meticulous Data Entry Tier 1 Issue Resolution

Independent Work Ethic Auditing and Verification Call Handling &

De-escalation

Organizational Skills Record Keeping

(Digital/Physical)

Inside Sales & Upselling

Workflow Streamlining Transaction Processing Overcoming Objections

ServiceNow Microsoft SQL Server Cash/Transaction Handling

Professional Experience

Overnight Warehouse Associate

Newkirk Logistics Dallas, TX

January 2021 – September 2025

● Order Fulfillment Accuracy: Maintained meticulous accuracy responsible for picking,

packing, and staging high volumes of inventory for shipment.

● Data and Inventory Tracking: Assisted with precise inventory counts, stocking, and

handling/documenting damaged products and discrepancies.

● Communicated effectively with team members and supervisors to ensure smooth

operational transitions.

Seasonal Warehouse Associate

Jason's Deli Grand Prairie, TX

September 2020 – December 2020

● Performed rapid data entry of customer orders and accurately packed items for delivery.

● Ensured all merchandise counts were in order and verified shipments with drivers,

highlighting strong transactional accuracy.

Server/Bartender

SPAGHETTI WAREHOUSE Arlington, TX

April 2018 – March 2020

● Provided excellent customer service consistently, interacting with customers for

extended periods to fulfill needs and handle requests.

● Resolved customer issues or complaints professionally, demonstrating strong

conflict resolution skills in a high-pressure environment.

Sales Associate

Rainbow Shops Grand Prairie, TX

January 2016 – April 2018

● Processed high-volume transactions accurately and handled all cash, credit, and gift

payments.

● Managed customer inquiries and concerns, acting as the primary cucustomer-facing

representative.

Funder (Work From Home)

Triad Financial North Richland Hills, TX

July 2006 – October 2015

● Data Integrity and Processing: Managed the funding and disbursement process,

requiring the review of thousands of documents for accuracy prior to preparing

checks, wires, and transfers.

● Remote Proficiency: Successfully managed high-value, time-sensitive financial

closings completely from a remote environment for nine years.

● Maintained organized records of all funding transactions to support internal audits and

compliance.

Funder (Work From Home)

Countrywide Financial Plano, TX

May 2003 – March 2006

● Financial Data Entry: Responsibilities included reviewing closing documentation,

verifying information, and calculating potential borrowers' monthly/yearly income.

● Ensured timely funding authorization by following up on needed items and confirming all

data points were correct.

Call Center Customer Service Representative (Work From Home)

Silverleaf Resorts Pantego, TX

September 2001 – May 2003

● Customer Contact: Handled outbound phone conversations with potential

customers professionally and efficiently from a remote setting.

● Objection Handling: Successfully provided rebuttals to overcome objections during

the appointment setting process, demonstrating persuasive communication and

negotiation abilities.

Education

South Grand Prairie HS Grand Prairie, TX

High school diploma, August 1999 – May 2003

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