Dynamic Sales & Account Specialist (Bilingual)

LEISY

CACERES

L

C Doral, FL

786-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Dynamic Sales and Customer Accounts Specialist with a proven track record at Empire Telecom, excelling in communication and strategic planning. Adept at enhancing organizational performance and optimizing workflows, I consistently exceed goals while delivering exceptional customer service. Bilingual in English and Spanish, I thrive under pressure and effectively manage multiple priorities. SKILLS

Communication skill in English and

Spanish

• • Ability to work under pressure • Multitasking

• Time Management • Problem-solving • Microsoft Office

• Organizational performance • Strategic planning • Detail-oriented EDUCATION

Associate in Arts - Supervision and Management January 2018 Notary Public NNA January 2004

Medical Assistant September 2001

Hi Tech School

EXPERIENCE

Sales and Customer Accounts Specialist January 2011 - Current Empire Telecom Doral, FL

• Handled stressful situations professionally and multitasked with ease.

• Open new accounts and serve as liaison between the team, office administration and the customers.

• Coordinating the office workflow to make sure everything goes as smoothly as possible, and always in a timely manner.

• Assisted in development of annual sales forecasts for assigned accounts.

• Defined client needs and business requirements to meet and exceed expectations.

• Resolved billing issues by collaborating with sales, operations, and finance teams.

• Maintained accurate records of all client interactions using CRM software.

• Communicated with clients to build strong connections and improve account strategy. Office Manager January 2006 - January 2011

Och Urgent Care Doral, FL

• Developed organizational policies and procedures to improve patient care and resource optimization.

• Trained new employees on company policies, procedures, and software systems.

• Planned budgets and authorized expenditures.

• Reviewed and analyzed facility activities and data to aid planning and risk management.

• Coordinate with the medical doctors to plan activities and promote health programs.

• Assisted with human resources duties to facilitate recruiting, interviewing, and onboarding processes.

• Served as liaison between management, staff, and external partners or clients.

• Coordinated office events, meetings, and appointments for staff members.

• Developed operational guidelines to ensure consistency across departments. LANGUAGE

Fluent

English

Native

Spanish

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