Customer-Service Oriented Cashier with Training Skills

KH

KARIMAH HOPWOOD

***************@*****.*** 718-***-**** Leesburg fl

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer Assistance

Cash Handling

Credit and Cash Transactions

Customer Service

Stocking and Replenishing

Staff Training

Complex Problem-Solving

POS Systems

Currency Counting

Money Handling

Issue Resolution

Training and Development

Payment Collection

Cash Register Operation

Product Knowledge

Time Management Skills

Cash Drawer Balancing

Scanner Operations

Waffle House Orlando, FL

Server/Cashier/Customer Service

Associate

05/2022 - 01/2023

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Trained new team members in cash register operation, stock procedures and customer services.

Helped with purchases and signed customers up for rewards program. Little Caesars Orlando, FL

Customer Service Cashier

06/2020 - 01/2022

Collected credit card and cash payments to complete transactions for customer orders.

Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Refilled and rotated items on shelves to maintain well-stocked inventory. Maintained cleanliness and presentation of stock room and production floor.

Processed credit card, EBT and gift certificate payments in electronic computer systems.

Informed customers of in-store promotions or pricing specials. Summary

Skills

Experience

Walsh Trucking Dominica West Indies

Customer Service Representative

09/2019 - 08/2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Consulted with customers to resolve service and billing issues. Self-employeed The Bronx, NY

Babysitter

08/2015 - 01/2020

Responsibly watched children while parents were out. Monitored children's safety and well-being to prevent accidents and falls. Cared for children of various ages and assisted with feeding, dressing and daily activities.

Enforced rules to teach good manners and maintain safe environment. Helped complete homework, school projects and chores. Organized various activities, games, crafts and outings to keep children entertained.

Created safe environment for children by removing hazards and developing appropriate boundaries and rules.

Minimized TV and mobile device time by engaging children with games and physical books.

Sheller High School Orlando, FL

High School Diploma

08/2023

Education and Training

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