Seasoned Windows/Citrix Administrator with 21+ years wiring enterprise

Matthew Napier *** Trease Road Wadsworth, Ohio ***81

*************@*****.*** Mobile: 330-***-****

Matthew Napier

CAREER SUMMARY

Windows Server / Citrix Administrator with over 21 years of experience in large enterprise environments. Successful track record of conflict resolution, environment upgrades, and systems administration. Seeking an opportunity to promote growth and stability within a company while continuing to hone my skills

AREAS OF EXPERTISE

•Windows Server Administration(2003-2019)

•VMware (vSphere Administration)

•Citrix Administration (v. 6.5, 7.15, 7.6)

•XenDesktop & XenApp

•XenServer

•Troubleshooting & Support

TECHNOLOGIES

Windows Server 2003, 2008, 2012, 2016, 2019

Citrix XenApp & XenDesktop 6.5, 7.6, 7.15

Access Data Forensic Tool Kit & FTK mobile

McAfee Antivirus, Endpoint Protection, DLP, Administration from ePolicy Orchestrator

XenServer

VMware, vSphere

Microsoft Office, O365

WebSense

Pulse Secure

MimeCast

Qualys

SentinelOne

ProSystem

Windows Group Policy

Active Directory

Entra ID

Shavlik

Symantec Endpoint

IBM Big Fix

OnBase

McAfee Web Gateway

SonicWall

TMW

TMT

Android & iOS

Trend Micro Antivirus

Microsoft Defender\Defender 365

NinjaOne

Worldox

Tamarac

Velo Cloud SD-WAN

Cisco Switch Environments

ACHIEVEMENTS

Upgraded Citrix environment at Kenan from v.6.5 to v.7.15 while upgrading servers from Windows Server 2008 to Windows Server 2012.

Ran a DNS Scavenging project at Kenan to scrub DNS to remove old addresses and maintain an accurate account of current addresses

Player of the Week (Employee of the Week) at Hyland Software, Week of January 28, 2018

Successful implemented and trained a new helpdesk department. Helped in creating a ticket elevation system, trained helpdesk department on how to perform daily tasks, trained helpdesk manager on how to perform daily tasks and solve critical issues within the user environment.

Successful company-wide implementation of Pulse Secure VPN which helped stabilize remote connectivity and improve daily production of Hyland employees.

Worked closely with Hyland’s legal department to help reach compliance with UK information governance (Health and Social Care Information Center HSCIC) via IG Toolkit.

Participated in the creation of a disaster recovery program for Hyland Software. Helped in pinpointing critical systems that need recovered in case of a crisis and implemented an additional emergency Citrix environment at Hyland’s Offsite Facility.

Successful Project management for multiple billion dollar acquisitions with same closing date(s).

Successful implementation of Qualys agents on all endpoints and servers throughout the MAI environment

Successful implementation of Microsoft Defender on all endpoints and servers throughout the MAI Environment.

Created secure data handling procedures for new acquisition data at MAI.

Assisted in the establishment of the newly created Cyber Security Team at MAI

WORK EXPERIENCE

MAI Capital – Independence, Ohio January 2021 – May 2025

Senior Systems Engineer/Project Manager/Cyber Security Engineer

Administering various Servers, applications and project management for acquisitions, Cyber Security

Providing support and maintenance for financials softwares such as APX, Junxure, Thomson One, Portfolio Center

Administer Office 365 and control permissions to mailing groups

Provide support for VMware vCenter

Oversee backups using Veeam software

Support Active Directory and security permissions for current users and setting up OUs for incoming acquisitions

Lead Project Technical Manager on Acquisitions

Providing support for Palo Alto Firewall in a zero trust environment

Managing technical integration of acquisitions and application conversions

Identifying and remediating vulnerabilities on endpoints, servers and networking hardware

Coordinated and managed the purchasing of new ISP and phone lines for acquisitions

Work closely with sister companies regarding information on new security vulnerabilities and potential threats

Coordinating setup of Velo Cloud Switch Environments for remote offices

Assisting in setup of Cisco Switch networks in newly acquired offices

Remediating Vulnerabilities In MAI server and Endpoint environment

Analyzing needed/unnecessary roles for individuals and groups within Entra ID

Migrate needed applications from the Acquisitions Server Environment over to MAI. (Server Versions varied from 2003 to 2019).

Spun up and configured new Server environments on the fly to support needed applications.

Technologies: Office 365, Azure, DHCP, DNS, Veeam, Windows Server 2016/2019 Microsoft Exchange, PowerShell, Palo Alto, Qualys, Microsoft Defender365, NinjaOne, SentinelOne, BitSight

City of Medina – Medina, Ohio September 2020 – December 2020

Senior Systems Administrator

Administering all forms of local government such as City Schools, Police Department, Municipal Court System, and Recreational Center.

Providing server support to the entire City of Medina in the form of server maintenance, patching, and planning.

Administer Office 365 and control permissions to mailing groups

Provided Support, Setup and Maintenance for Servers in the courthouse, police department and School District (Windows Server 2008, 2012, 2016)

Provide support for VMware vCenter and Hyper-V infrastructure

Oversee backups using Veeam software

Support Active Directory and security permissions for users such as Police Chief, Mayor, etc.

Technologies: Office 365, DHCP, DNS, Veeam, Windows Server 2008/2012/2016/2019, Microsoft Exchange, PowerShell

Keenan Advantage Group – North Canton, Ohio December 2018 – April 2020

Systems Administrator

Keenan Advantage is North America’s largest tank truck transporter and logistics provider, delivering fuels, chemicals, specialty products, food products, and industrial gases through unique operating platforms.

Primary Citrix Administrator supporting over 1,200 end users; upgrading Citrix environment from v.6.5 to v.7.15 while upgrading servers from Windows Server 2008 to Windows Server 2012

Managed XenApp tool; rolling out TMT and TMW applications to all remote users, sites, and terminals

Performed enhancements to upgrade Citrix NetScaler v. 12.0

Created DNS Scavenger to scrub DNS to remove old addresses and maintain an accurate account of current addresses

Technologies: Active Directory, Citrix XenApp, Citrix XenDesktop, Citrix NetScaler, DHCP, DNS, Group Policy, PowerShell, Windows Server, VMware, VMware vSphere

Hyland Software – Westlake, Ohio July 2008 – December 2018

Security Administrator

The leading content services provider that enables thousands of organizations to focus on what they do best and deliver better experiences to the people they serve.

Subject Matter Expert regarding Citrix Administration at Hyland Software, supporting 5,000 end-users

Configured and maintained XenApp and XenDesktop environments, including any troubleshooting any user connections from remote sites. Projects included configuring new XenDesktop image for Development team, created additional access through portal to allow them to code from home. In addition to managing Active Directory and Group Policy permissions related to XenDesktop environment.

Supported the Citrix XenServer environment for four years, before configuring a new VMware environment through vSphere to migrate to 50+ virtual servers. Utilized IBM BigFix to deploy server patches as needed

Maintained and ran point troubleshooting any issues related to Citrix NetScaler.

Additional responsibilities included Access Data Forensic Tool Kit, FTK mobile, McAfee DLP, administered McAfee Web Gateway, and VPN client troubleshooting

Provided Server Administration for the Citrix Server Environment (Server 2012 R2, 2016)

Technologies: Access Data Forensic Tool Kit, Active Directory, Citrix XenApp, Citrix XenDesktop, Citrix NetScaler, Citrix XenServer, DHCP, DNS, FTK Mobile, Group Policy, IBM BigFix, McAfee DLP, McAfee Web Gateway, PowerShell, Pulse Secure, Windows Server, VMware, vSphere

EDUCATION

Ohio Institute of Photography

Portraiture and Desktop Publishing

CERTIFICATIONS

A+, Linux+, Network+, Security +, MCP

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