Data Entry & Patient Services Specialist
Resume:
KRISTY
MILLS
Newkirk, OK *****
*************@*****.***
WWW: Bold Profile
Data Entry
Customer relations
Tact and Sensitivity
Compassionate Communication
Information Verification
Authorization Procedures
Patient Privacy
Claim Processing
Eligibility Assessments
CPT Coding
Clerical Support
Demographics Information
Intake Assessment
Practitioner Support
Office Coordination
Schedule Patients
Insurance Authorizations
Good communication skills
Telephone etiquette
Complaint handling
Customer relationship
management
Schedule mastery
Call centers
Problem resolution
Highly organized professional with experience in the healthcare industry. Adept at managing a high-volume of intake referrals, providing excellent customer service and maintaining accurate and concise patient records. Expert in working with EMR, EHR and billing and coding programs. Committed to providing comprehensive and compassionate patient care. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment. Customer Service Specialist
Grand Mental Health, Ponca City, OK January 2024 - Current Intake Representative
Cigna, Newkirk, OK January 2023 - Current
Abstractor
Security Abstract, Newkirk, OK January 2022 - October 2022 Center Manager
Lincare, Ponca City, OK July 2020 - November 2021
Work history
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Responded to customer requests for products, services, and company information.
Delivered prompt service to prioritize customer needs. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Attended professional development workshops related to intake processes. Reviewed and processed customer applications for intake services. Educated clients about rights and responsibilities associated with receiving services.
Evaluated requests for service modifications or changes in status. Participated in interdisciplinary team meetings to coordinate services for clients.
Prior authorizations for medical scans
Ensured compliance with applicable laws and regulations when conducting research activities.
Documented changes made during the process of creating abstracts according to established protocols.
Applied knowledge of legal terminology to accurately index cases for retrieval purposes.
Maintained accurate records for budgeting and financial reporting purposes. Conducted regular performance reviews to identify areas of improvement for individual employees.
Evaluated vendor proposals, negotiated contracts and oversaw vendor relationships.
Skills
Customer service
Price quotes
Complaint resolution
Customer relationship
management (CRM)
Library Assistant
Newkirk Public Schools, Newkirk, OK August 2014 - August 2020 Office Manager
Christopher Loar M.D, Kingwood, TX March 2005 - January 2014 Developed comprehensive reports detailing operational performance metrics.
Attracted and retained talent through interviewing and hiring center employees.
Managed inventory levels by ordering supplies as needed while keeping track of spending trends.
Developed strategies to maximize efficiency, reduce costs and improve quality of services.
Resolved conflicts between employees, customers, vendors and other stakeholders professionally.
set up patients with oxygen and Cpap machines
developed daily delivery route
Maintained library reading area and reference collection, including books, magazines, newspapers, and audio-visual materials. Facilitated library patrons in locating materials, providing reference services, and answering basic questions.
Processed print and non-print library materials to prepare for inclusion in library collections.
Maintained cleanliness of the premises by ensuring all areas were neat, tidy and free from clutter.
Processed book requests from patrons including ordering titles that are not available in the library's collection.
Assisted patrons with locating materials, providing reference services and answering inquiries.
Utilized library circulation systems to check in and check out library materials.
Conducted inventory of books, magazines and other items regularly to ensure accuracy of records.
Implemented office procedures, creating streamlined processes. Supervised administrative staff, driving front office operations and continuous workflow.
Resolved customer inquiries and complaints with timeliness and professionalism.
Acted as point person for office equipment setup and end-user training and support.
Purchased office supplies and equipment to replenish inventory. Trained and onboarded new office staff members.
Created and maintained filing systems to ensure accurate record keeping. Monitored inventory levels and placed orders when needed. Pre authorizations, appeals, insurance verification, worker's comp claims, billing, EOB's, benefits, etc
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
New Caney High School at New Caney, TX
High School Diploma May 2000
Lone Star College at Houston, TX
No Degree in Medical 2007
Practice Management Institute at Houston, TX
CMIS in Medical Technology June 2008
Practice Management Institute at Houston, TX
CMOM in Medical Technology July 2008
Certifications
Certified Medical Insurance Specialist
Certified Medical Office Manger
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