Seasoned Manager - Remote-Ready Customer Service Leader

Evelyn Mercado

Pembroke GA (REMOTE)

**Improving Performance ** Committed to Development & Success **

I have over 30 years of Managerial Experience, Bilingual (English & Spanish) Inventory Control, Purchasing, Customer Service Representative, Interpersonal Relations, Team Leadership, Dependable, Dedicated, Detail Oriented, with a positive can-do attitude all the time, Microsoft Word, Excel, Outlook, Power Point, QuickBooks. I also have experience in Logistics.

Experience:

Customer Service Representative: Niche Products 2016- April -2025 (Work from Home)

Maintain and keep up with four accounts making sure all orders go out on a timely manner from the day they are placed.

Manage all Websites for owner, Hotsauce.com, Hot sauce world, Carolinasauces.com, Hotsauceplanet.com

Enter tracking numbers into websites

Assist customers with any issues concerning their orders

Take orders over the phone or assist customer with purchase

Refund orders back to customer and cancel order at their request

Send warehouse issues with broken items and request credit memos and cancellations, etc.

Create Excel sheets for all backorders on all websites to keep track of them

Check Back-Orders daily to assure orders get shipped immediately when products arrive

Send emails to customer on outages with substitution’s when product is not in stock

Make old item numbers inactive as well as adjust inventory when needed

Create wholesale accounts for company

Office Manager: Tiles of Pompano Inc., 2013-2015

Maintain composure in a fast-paced environment, with the ability to multi-task and exceed all expectations.

Receive all merchandise into QuickBooks

Ensure all vendors are paid in a timely matter

Receive all cash and checks and record transaction into QuickBooks

Keeping track of all company expenses

Doing daily deposit for company

Create Weekly payroll for employees

Purchasing & Inventory Manager: Suncore Industries Inc., 2007- 2013

I would research and evaluate suppliers based on price, quality, and availability, distribution capabilities. Purchase the highest quality merchandise at the lowest possible price and in correct amounts needed for the company. My goal was also to assure product was always available for our clients and that the warehouse had all materials needed for builds.

Analyze daily reports to track and correct Inventory Problems

Research and qualify vendor, products and services

Negotiate price, with vendors to get the best prices for the company

Create item numbers, barcodes and bill of material in QuickBooks

Run reports on Profit & Loss statements for the company

Purchase weekly stock order for company

Keep track on shipments arriving from China (Logistics) to make sure the product would arrive in time)

Pay Invoices on a time so that product would not be held up by my vendors

Keep good relationships with over 150 vendors and attend yearly Vegas show for recruitment of better pricing and more vendors.

Assistant Office Manager: Cryntel Enterprises, 2005-2007

Ensure that employees comply with all regulations regarding exporting as well as the laws of foreign countries, and still maintain composure in a fast-paced environment, with the ability to multi-task and exceed expectation.

Ensuring shipments move through complicated global supply chains without any delays or penalties

Entering new items on Lowe’s PCM and 1/Sync for new publication and Big Hammer web sites

Operate in a very Fast-Paced and rapidly changing environment

Office Manager: Cory 1st Choice Delivery Service (N.J) 1996-2001 & (FL) 2002-2005

White Glove High End Furniture Delivery Service. Implement office policies, establish standards and procedures, organize office operations and Supervise office staff.

Inventory control, daily cycle counts for 12 Furniture accounts

Code and Bill all driver’s manifests for proper billing

Creating and running bar-codes

Supervise Office Staff of 12 employees, one for each account

Fill in for staff when needed

Accounts Payable & Accounts Receivable functions

Create Payroll for employees

Create spreadsheets on excel for warehouse

Organize office operations and procedure

Processing Credit Cards Payments

Hiring of Office Staff

Employee onboarding

Visit new company locations to organize start up and train new personnel

Education & Skills

Education: Elizabeth High School – Graduated 1984

Volunteer Services

Relate Church, Savannah GA 2019-2020 Compassion Church, Statesboro, GA 2020-Present

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