Administrative Support Specialist with Strong Customer Service

Soraya Campbell

Jacksonville, Fl ***** 904-***-**** *******@***.***

Professional Summary

Desire the position that allows me to build upon my professional experiences to leverage my proven administrative abilities and vast skillset to effectively assist in a fast-paced work environment utilizing exceptional customer service skills and knowledge of functional areas to provide accurate, efficient, and timely administrative support for my future team.

Work History

Customer Service Representative, 05/2023 - Current Maximus Federal Services – Jacksonville, FL

Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing

- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties

- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests

- Use computerized system for tracking, information gathering, and/or troubleshooting

-Take payments

-Resolve delinquent accounts

Assist with Credit Bureau Requests utilizing established processes and procedures Customer Service Representative, 11/2021 - 03/2023 Citi – Jacksonville, FL

Help customers with account.

Update status of account

Take payments

Warehouse Associate, 01/2021

Amazon- Fulfillment Center

Strived to maintain a safe working environment through the prevention of accidents, the preservation of equipment and adhered to the safe working practices Documented and reported on all damaged product using appropriate paperwork and procedures Posed excellent communication, professionalism, and multi-tasking skills Achieved 100% on-time shipment while maintaining accident free for entire tenure of 12 months Warehouse Associate, 11/2013

Vistakon

Anticipated customers' requirements and stocking products to meet their demand Generated databases and spreadsheets that improved and provided accurate client information to account for all orders (contact lenses)

Identified and resolved customer's complaints and concerns daily to ensure customer satisfaction and retention

Assisted with billing, disputes, collections, credits, and ordering of pay per view movies, scheduled/rescheduled appointments, basic troubleshoot of equipment, and reinstate programming or services.

Education

Culinary Arts Degree: 05/2000

Johnson & Wales University - North Miami, FL

Skills

Call Center Operations

Payment Processing

Complaint resolution

Money handling abilities

Conflict Resolution

Call Management

Product Knowledge

Documentation

Call Center Operations

Payment Processing

Complaint resolution

Money handling abilities

Conflict Resolution

Call Management

Product Knowledge

Documentation

Customer Service Skills

Communication

Conflict Resolution

Dependability

Decision-Making

Soft Skills

Productivity Effectiveness

Customer Service/ Administrative Assistance

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