Returning Professional: Customer Service & Admin Specialist
Resume:
Veronica Aleman
Osteen, FL *****
**************@*****.***
Career Pause for Family Responsibilities
During this time, I made the intentional decision to step away from the workforce to focus on raising my children. While not employed in a traditional role, I remained proactive in developing my skills through online courses in areas such as Advanced Excel and ChatGPT. This period strengthened my time management, multitasking, and problem-solving abilities—skills that are highly valuable in any professional environment. I am now fully ready and excited to re-enter the workforce. Work Experience
Customer Service Associate
Marshals Department Store-Sanford, FL
July 2025 to Present
Help customers, Cashier, Fitting room department.
Administrative Assistant
Iglesia Cristiana Gracia y Gloria-Sanford, FL
November 2024 to April 2025
Administrative Assistant, clerical work, secretary, activities coordinator. Create documents, Calendar, Certificate, etc.
Record Retrieval Support Procesor
ISG Building Value Insurance-Remote
August 2024 to September 2024
Receive all kind of medical, films, or billing records. Organize this record and submitted to different companies to be processed. Create and process invoices.
Infant Room Teacher
No Limits Early Learning Center-Lake Mary, FL
September 2020 to December 2021
Organize activities, playing games, encourage interaction, serving snacks, change diapers, reporting to parents, bring save environment, feeding schedule, stimulating their cognitive and sensor skills. Administrative Assistant
Puerto Rico Ports Authority-San Juan, PR
May 2002 to May 2012
Drafting documents, payroll employees, invoices and disbursements, attend public, take dictations, make reports, take decisions, assist the boss in his absence, office clerical work. Bilingual, domain programs World, Excel, Power Point, Publisher and Internet Education
Office Administration (Bachelor's degree)
University of Puerto Rico-Rio Piedras-Rio Piedras, PR August 1996 to May 2002
Skills
• Microsoft Publisher (10+ years)
• Clerical Experience (10+ years)
• Microsoft Outlook
• Expert
• Intermediate
• English
• Payroll (10+ years)
• Organizational skills
• Communication skills
• Creative writing
• Customer service
• Typing 35wpm (10+ years)
• Office experience (10+ years)
• Bilingual
• Customer Service (10+ years)
• Time management
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years)
• Microsoft Office
• Responsable
• Microsoft Powerpoint (10+ years)
• Spanish
• Cashiering
• Leadership
• Team Member (10+ years)
• Administrative experience
• Editing
Certifications and Licenses
Remote work with AI
June 2025 to Present
Advance Excell with AI
May 2025 to Present
ChatGPT
May 2025 to Present
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