Dedicated Warehouse & Customer Service Specialist
Resume:
Work History
Warehouse Associate
Amazon, Hamburg, PA March 2021 - Current
Server
Texas Roadhouse, Lebanon, PA August 2020 - June 2021 Receptionist
Ponessa Behavioral Health Office, Lebanon, PA January 2019 - February 2021
Dedicated Warehouse team member
skilled in operating equipment,
prioritizing tasks, and carrying out
fast-paced work to meet team goals.
Strong understanding of OSHA
standards and optimal safety guidelines.
Hard worker consistently completes
deadline-oriented tasks.
Determined professional with dedication
to hard work and team player attitude.
Offers strong inventory management and
product packaging abilities. Punctual and
focused with physical strength to
accommodate lifts up to 50 pounds.
Skills
People skills, fast learner, typing,
organizing, coordinating, phone
etiquette, cleaning, multitasking,
leadership
Handled inventory management, ensuring accurate counts and proper stocking.
Consistently lifted materials weighing as much as Number pounds. Assembled orders and packed items for shipment, conveying orders to shipping personnel
Prepared orders for shipment by picking, packing, and labeling merchandise.
Specialized in auditing processes.
Effectively managed incoming calls and addressed customer issues. Used slow periods to restock supplies, ice, trays, and delivery bags. Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean. Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers. Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Maximized revenue through effective upselling techniques. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information. Resolved customer problems and complaints.
Answered phone promptly and directed incoming calls to correct offices. Confirmed appointments, communicated with clients, and updated client records.
Maintained confidentiality of information regarding clients and company.
Kept reception area clean and neat to give visitors positive first impression.
Allentown, PA 18101
************@*****.***
Naida
Gutierrez
Barista
Starbucks, Pompton Lakes, NJ May 2017 - July 2020 Education
Health Sciences
Sussex County Community College, Newton
Highschool Diploma
Wayne Valley Highschool, Wayne June 2019
Managed multiple tasks and met time-sensitive deadlines. Maintained visitor log for entering and leaving facility for security purposes.
Assisted with onboarding new clients and securing paperwork completion.
Handled cash transactions and maintained sales and payments records accurately.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Handled assignments independently with good judgement and critical thinking skills.
Compiled information from files and research to satisfy information requests.
Sorted, received, and distributed mail correspondence between departments and personnel.
Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Skilled in utilizing Microsoft Word, Google Docs, and Excel. Enhanced typing speed to exceed industry standards. Cleaned counters, machines, utensils, and seating areas daily. Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Operated espresso machines and commercial coffee brewers to create beverages.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Created strong connections through excellent customer service.
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