Versatile Customer Service Professional with Related Experience
Resume:
Tomika Loftis
Cleveland, OH *****
*********@*****.***
Customer Service Representitive
PROFESSIONAL WORK OF EXPERIENCE
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Store Associate
CVS Pharmacy store #3329 - Lakewood, OH
March 2023 to Present
Customer service, register operations, cash handling, money orders, money gram sending and receiving, photo printing, passport photos, pick/pack orders, UPS drop off/Pick up orders, product knowledge In Home Caregiver
Griswold Home Care - Cleveland, OH
November 2021 to October 2022
Provide in home care services to disabled and severely injured individuals with daily routines such as hygiene, clothing, meals, medications. Provide own transportation for clients health appointments and errands. light housekeeping and companionship
Tax Preparer (Seasonal)
JACKSON HEWITT TAX SERVICE - Cleveland, OH
December 2021 to April 2022
As a tax professional for Jackson Hewitt, I obtained my P.T.I.N #, 2 weeks of computer course training through Taxschool.com (Powered by JH). 100% passing score on final, gained knowledge/demonstrate on how to prepare individual income tax returns seasonal. Able to prepare taxes at any JH store front and retail locations Walmart kiosk.
Use of office equipment computer login credentials, print, copy, fax, phone. Face to face customer service.
PSE Mail Processing Clerk
United States Postal Service - Cleveland, OH
October 2020 to October 2021
Handle large trays of mail for processing to correct zip codes for Cuyahoga. Handle small to large packages for shipping
Use hand held devices for tracking, counting and sending packages Operate other machines for mail processing
10-12 Hour shifts on feet
Team oriented
Sales Agent
S&P Data - Cleveland, OH
July 2019 to September 2020
Remote, sales for ADT, Introductory script, inbound calls, head set, dubble monitors screens, multiple systems, email contracts, sale security equipment as in ( Door bell cameras, surveillance cameras, sensors, home set up services, customer service, update customer accounts, documentation, follow-up outbound calls of consumers, payment transactions
Customer Service Representative
REVENUE GROUP - Cleveland, OH
November 2016 to February 2018
Strong customer service skills, inbound and out bound calls, to and from customer/patients regarding their account balances, about shipments of medical supplies ther received. Process credit card payments over the phone, navigate between two computers with multi pal systems to complete the task. Address changes, update insurance and resolve issues with customer account, consulting with customers, providing helpful information. Notations on account, computer navigation and knowledge, Typing 40 wpm.
Customer Service Representative
R.O.I/Receivables Outsourcing LLC - Cleveland, OH
September 2015 to September 2016
Inbound outbound calls, account notations, update insurance information, change of address, payment transactions, computer systems knowledge, knowledge of EOB's, typing and talking, some print, copy and fax
Education
AA Retail Management in Retail management
University of Phoenix-Online Campus - United States October 2015 to June 2018
College in Medical Assistant
Sanford Brown College Cleveland - Middleburg, OH
March 2009 to March 2010
High school diploma in GED
Oldstone Continuing Education/ Max Hayes - Cleveland, OH June 2006 to August 2008
Skills
• Customer Service
• CSR
• Call Center
• Customer Care
• Customer Support
• Cold Calling
• Multi-line Phone Systems
• Help Desk
• Retail Management
• Desktop Support
• Remote Access Software
• Network Support
• Operating Systems
• Sales
• Home health
• Primary care
• Hospice care
• Dementia care
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