Dynamic Sales and Customer Service Professional

Julie Phelps

Columbus, MS ***** · **************@*****.*** · 662-***-****

PROFESSIONAL SUMMARY

Outgoing and motivated sales and service professional with a strong background in customer engagement, retail support, and call center operations. Passionate about helping customers, achieving goals, and building long-term relationships through clear communication and empathy.

KEY SKILLS

• Customer Service & Sales Support

• Retail Operations & Cash Handling

• Call Center Communication

• Relationship Building & Rapport

• Time Management & Multitasking

• Conflict Resolution & Problem Solving

• POS Systems & Inventory Oversight

• Team Collaboration & Dependability

PROFESSIONAL EXPERIENCE

Insurance Sales Representative

Liberty Mutual / Globe Life, Columbus, MS May 2025 – Present

• Provide customer service and policy support during call sessions and presentations.

• Build rapport with clients to understand insurance needs and recommend products.

• Consistently meet or exceed personal and company-set sales goals.

• Maintain accurate records and uphold confidentiality standards.

Night Shift Manager

69 New Mart, Columbus, MS July 2021 – May 2025

• Oversaw nightly store operations, including opening/closing and cash management.

• Managed food ordering, inventory, and kitchen preparation.

• Supervised kitchen staff, ensuring compliance with food safety and sanitation standards.

• Collaborated with vendors and completed nightly financial reports.

Sales Associate / Cashier

The Spirit Shoppe Liquor & Wine, Columbus, MS June 2019 – July 2020

• Delivered personalized customer service and managed cash register operations.

• Supported restocking, merchandising, and product knowledge assistance.

Floor Manager / Bartender / Server

Seys Sports Bar and Grill, Columbus, MS Sept 2002 – March 2019

• Trained, scheduled, and supervised front-of-house staff in a fast-paced environment.

• Delivered exceptional customer service while managing bar and dining operations.

• Ensured quality standards and handled end-of-shift reporting.

Quality Control Inspector

True Temper Sports, Amory, MS May 2012 – March 2014

• Conducted detailed inspections to maintain product quality standards.

• Worked efficiently in a fast-paced manufacturing environment.

Receptionist (Seasonal)

H&R Block, Tupelo, MS January – April

• Answered phones, filed documents, and assisted with client appointments.

EDUCATION & CERTIFICATIONS

G.E.D. — Columbus, MS March 1997

ServSafe Management Certification (Expired: 2023)

PERSONAL INTERESTS

Music, family time, outdoor activities, walking, fishing, boating, water sports, swimming, reading, and spending time with my dog, Tigger.

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