Entry-Level Coordinator with Quick Learning Ability
Resume:
Brian LeBlanc
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*******@*****.***
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Baytown, TX 77520
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PROFESSIONAL SUMMARY
Goal-oriented and reliable professional with experience in customer service, teamwork, and time management. Skilled in problem-solving, listening, and multitasking. Proficient in cash handling, sales expertise, and POS system operation. Demonstrated ability to build relationships with customers and colleagues, and maintain a professional demeanor. Strong mechanical knowledge and experience in shipment processing and quality control.
SKILLS
Customer Service
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Teamwork and Collaboration
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Time Management
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Problem-solving skills
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Listening Skills
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Multi-tasking strength
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Problem-Solving
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Excellent people skills
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Reliable and punctual
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Goal-Oriented
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Relationship Building
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Outgoing Personality
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Cash Handling
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Money Handling
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Verbal/written communication
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Flexible Schedule
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Cash Register Operation
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Stocking and Receiving
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Conflict Resolution
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Store Opening and Closing
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Sales expertise
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POS System Operation
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Professional Demeanor
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Cleaning techniques
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Guest Relations
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Sales Training
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Payment Processing
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Inventory Control
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Order Processing
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Point of sale operation
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Relationship selling
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Persuasion techniques
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Shipment Processing
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Fraud Detection
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Mechanical Knowledge
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Quality Control
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EXPERIENCE
PACKAGE HANDLER, Baytown, TX
FedEx, May 2024-October 2024
I worked with handling and loading heavy cargo as well as I helped trained me hires on occasion and worked with the mechanical technicians when the machinery started to not work
Demonstrated ability to lift up to 75 pounds safely and repeatedly.
Loaded and unloaded packages from trucks, consistently meeting deadlines.
Followed all safety regulations and procedures when handling packages.
Efficiently handled large volumes of packages within established time frames.
Adapted quickly to changes in workflow as needed while meeting production goals.
Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
Handled multiple tasks simultaneously with professionalism and efficiency.
Proficiently loaded packages onto trucks for delivery using safe lifting techniques.
Met deadlines consistently despite challenging workloads under tight schedules.
Reported damaged products and workplace incidents to supervisors for review.
Collaborated effectively with team members to ensure timely completion of assigned tasks.
Sealed and packed products according to instructions and specifications.
Stacked and moved products on pallets and forklifts.
Successfully loaded trailers with freight weighing up to 1, 000 pounds without incident or injury.
Adhered to company policies regarding safety precautions when loading freight onto trailers.
Provided assistance in stocking shelves as necessary during peak seasons.
Demonstrated strong organizational abilities by accurately labeling boxes according to their contents.
Utilized heavy machinery and hand tools to move and load packages.
Monitored package status throughout the delivery process and updated records accordingly.
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SEASONAL SALES ASSOCIATE, Baytown
Academy Sports + Outdoors, November 2023-December 2023
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Built relationships with customers to encourage repeat business
Managed returns, exchanges and refunds in accordance with store policy
Prepared merchandise for sales floor by pricing or tagging
Helped customers locate products and checked store system for merchandise at other sites
Rotated stock and restocked shelves to maintain product availability and store appearance
Engaged with customers to build rapport and loyalty
Solved customer challenges by offering relevant products and services
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
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ONLINE PERSONAL SHOPPER, Baytown
Walmart, October 2022-January 2023
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
Reviews orders prior to pick up for accuracy and purchase-by dates
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
Worked productively with customers to meet order requirements and service expectations
Helped customers locate products and checked store system for merchandise at other sites
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
Tracked substitutions and informed customers of changes
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Demonstrated a keen eye for detail in selecting high-quality products that met customers' exact specifications
Streamlined order processing, accurately selecting items and ensuring timely delivery to clients
Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs
Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability
Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers
Greeted clients entering store to provide welcoming environment and friendly customer service
Consistently met deadlines and quality goals for accuracy and timeliness
Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
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CREW TEAM MEMBER, Baytown
McDonald's, March 2022-April 2022
Worked well with teammates and accepted coaching from management team
Provided excellent customer service by greeting customers and meeting quality expectations
Worked front counter, drive-thru and other areas
Took orders, prepared meals, and collected payments
Kept food preparation area, equipment, and utensils clean and sanitary
Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers
Operated register to process payments and collect cash payment for order totals
Improved customer satisfaction by consistently providing friendly and efficient service
Greeted customers at drive-thru and took food orders.
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EDUCATION
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA, Baytown, TX
Texas Connections Academy, August 2022
WEBSITE, PORTFOLIO AND PROFILES
https://bold.pro/my/brian%2Dleblanc%2Dresume/451r
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