Multifaceted Project Coordinator and Educational Support Leader
Resume:
Heather Smith
Lincolnton, NC
*************@*****.***
Professional Summary
Dedicated and adaptable professional with strong experience in customer service, leadership, student support, administrative coordination, and project management. Resourceful, solutions-focused, and committed to supporting teams, clients, and communities with professionalism and care.
Key Skills
• Communication – 8/10
• Customer Service & Client Satisfaction – 8/10
• Management & Supervisory – 9/10
• Resourceful, Fast Learner – 9/10
• Organization & Attention to Detail – 8/10
Professional Experience
Project Coordinator — Havensmart, Denver, NC (June 2025 – Nov 2025)
• Coordinated project schedules and dispatched technicians to maintain workflow and timeline adherence.
• Monitored project milestones and provided progress updates to management.
• Supported leadership with documentation, administrative tasks, and process coordination.
• Prepared, organized, and distributed essential project materials.
• Collaborated with operations leadership, technicians, procurement, and clients to schedule installations.
• Communicated with clients daily to deliver updates and coordinate expectations.
• Recommended schedule adjustments based on technician availability and project needs.
• Completed all documentation required for project closeout.
• Maintained clean, organized warehouse spaces and ensured material readiness.
• Verified material pickup by installation teams and updated Work Orders and PPL records.
• Received and inspected incoming products, processed returns or replacements with vendors.
• Matched all shipments to packing slips and POs and entered inventory into the correct warehouse system.
School Bus Driver / ISS Coordinator / Substitute Custodian — Lincoln County Schools, Lincolnton, NC (Sept 2023 – Present)
• Earned CDL Class B with endorsements and ensured safe student transportation.
• Supported student behavior management through guidance and resource-focused interventions.
• Helped maintain a clean, safe, and positive learning environment. Permit & Install Coordinator — Dilling Heating & Cooling / Climatech (June 2022 – July 2023)
• Managed HVAC, plumbing, and electrical permits.
• Coordinated installation schedules and resolved job-site issues.
• Supported customer communication and ensured timely project completion. Personal Care Assistant — Trinity Ridge Nursing Home, Hickory, NC (Oct 2021 – June 2022)
• Provided daily care, comfort, and support to residents. Customer Service Representative — Steele Rubber, Denver, NC (May 2016 – May 2021)
• Processed orders and maintained accurate customer information.
• Handled inquiries, follow-ups, and strengthened B2B relationships. Administrative Support & Customer Service — MadVapes, Mooresville, NC (June 2013 – May 2016)
• Led marketing initiatives and managed financial transactions across multiple locations.
• Maintained fraud prevention standards and assisted with onboarding new employees. Purchasing Agent & Receptionist — Main Filter US, Inc, Lincolnton, NC (Feb 2012 – June 2013)
• Managed client communication, order processing, and inventory reporting. References
Available upon request.
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