Customer Service Professional with Front-of-House Focus

Rocio Torres

Sunnyvale, CA ***** +1-650-***-**** *****************@*****.***

Professional Summary

Dynamic professional with over 4+ years of customer service experience, excelling in greeting guests and managing front-of-house

operations. Demonstrates proven abilities in scheduling, multitasking, and maintaining welcoming, secure environments. Brings

solid experience from food service and retail to deliver exceptional, personalized service in fast-paced settings.

Work Experience

Front of House

Flagship Inc Menlo Park, CA

February 2023 to September 2024

Greeted and welcomed customers, ensuring a positive first impression and friendly atmosphere

Assisted customers with directions, carrying trays, and answering questions to enhance their experience

Maintained cleanliness and organization of the front of house and dining areas

Restocked supplies and utensils to ensure readiness for guests and staff

Prepared food for deli and salad bar, supporting efficient food service operations

Built and maintained main line signage and organized utensils for easy access

Trained new employees on customer service standards and operational procedures

Supported other divisions and locations as needed, demonstrating flexibility and teamwork

Closed and cleaned stations, ensuring a safe and presentable environment after hours

Ride Associate

California's Great America Santa Clara, CA

March 2024 to June 2024

+ Operated rides while greeting guests and ensuring a welcoming environment

+ Monitored guest safety and provided clear directions at entrances and exits

+ Assisted guests with questions and provided information about park attractions

+ Maintained cleanliness of ride areas and responded promptly to any incidents

+ Checked guest eligibility for rides, ensuring compliance with safety standards

Cashier/Cook

In-N-Out Burger Mountain View, CA

March 2021 to October 2022

Provided prompt and friendly customer service at the register and drive-thru

Assisted customers with orders and answered questions about menu items

Maintained cleanliness of dining and restroom areas for a welcoming environment

Prepared fresh ingredients and assembled food orders efficiently

Restocked supplies and maintained organized workstations

Supported team members by multitasking between cashier, food prep, and cleaning duties

Ride Associate

California's Great America Santa Clara, CA

June 2013 to June 2014

Operated rides while greeting and assisting guests to ensure a positive experience

Checked guest safety and provided directions at ride entrances and exits

Responded to guest inquiries and provided information about park attractions

Maintained cleanliness of ride areas and responded to any incidents promptly

Ensured guests met safety requirements for ride participation

Education

Medical office assistant (certification)

Los Altos adult education Mountain View, CA

October 2015 to December 2015

Skills

Customer service Greeting customers Multitasking Timemanagement —_ Organizational skills

Computer skills Appointment scheduling Frontdesk Dataentry Cashhandling _Attentionto detail

Flexibility Multilingual Handling customer inquiries Basic math

Certifications and Licenses

Driver's License

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