Customer Service & Administrative Professional with 10+ Years

April Blalock

Texarkana, TX *****

*************@*****.*** 903-***-****

Professional Summary

Customer service and administrative professional with over 10 years of experience across office management, billing, customer relations, and onboarding. Adept at handling inbound inquiries, managing sensitive documents, and providing high-quality support in fast-paced environments. Committed to accuracy, efficiency, and delivering excellent service.

Work Experience

Energy Assistance Representative

CPS Energy – San Antonio, TX May 2023 – Present

- Assist customers via inbound calls, addressing billing questions and service concerns.

- Update customer profiles and maintain accurate account information.

- Provide payment details, balances, and options including installment plans.

- Ensure compliance with company procedures while delivering exceptional service.

Customer Service Representative (Provider Specialist)

Teleperformance (BCBSM) – Brownsville, TX June 2021 – May 2023

- Answered calls from healthcare providers and gave accurate patient insurance details.

- Provided pre-authorization info and resolved issues efficiently.

- Documented calls, performed analysis, and maintained multitasking in high-volume settings.

Onboard Orientation / Filing Clerk

Southern Refrigerated Transport – Texarkana, AR July 2017 – September 2020

- Managed onboarding for new employees, including safety procedures and document handling.

- Verified employment histories, processed I-9s, and maintained digital records.

- Used spreadsheets and online platforms for data entry and document tracking.

Receptionist / Office Manager / Biller

Genesis Prime Care – Texarkana, TX March 2015 – April 2016

- Scheduled appointments, managed inventory, and updated patient charts.

- Handled billing, insurance claims, and front desk operations.

- Maintained daily records and presented monthly reports to management.

Supply Clerk / Receptionist

Women’s Health Care – Texarkana, TX August 2012 – March 2015

- Oversaw office documentation, inventory management, and data entry.

- Ensured compliance with safety policies and maintained storage records.

- Used Excel for spreadsheets and tracking supply levels.

Customer Service Representative

Pioneer Credit Company – Texarkana, TX July 2007 – August 2012

- Managed filing, credit checks, and delinquent account follow-up.

- Created spreadsheets and maintained customer records.

Customer Service / Supervisor & Warehouse Clerk

Salvation Army – Texarkana, TX June 2002 – July 2007

- Supervised retail operations and handled warehouse inventory.

- Operated forklifts, maintained safety protocols, and processed incoming items.

Education

High School Diploma

Prescott High School – Prescott, AR 1998

Skills

- Customer Service & Call Handling

- Medical & Insurance Billing

- Data Entry & Office Administration

- Microsoft Office Suite (Excel, Outlook, Word)

- Inventory Control

- Onboarding & Employee Orientation

- Software Troubleshooting

- Forklift & Pallet Jack Operation

- HIPAA & OSHA Compliance

Certifications

- Forklift & Floor Pallet Jack Training

- Hazardous Communication (8 hours)

- Code of Ethics

- Sexual Harassment Awareness Training

- Valid Driver’s License

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