Administrative Professional with Healthcare Focus

April Lee

*************@*****.*** 336-***-****

EXPERIENCE

Medical Billing Specialist/office manager/medical assistant Wilmington Mental Health, PLLC-Wilmington, NC

October 2021

All aspects of administrative office duties to include but not limited to scheduling, contracts, billing, vitals, intake, faxing, coping, printing, multiple phone lines ext Medical Assistant KidsCare Pediatrics-Wilmington, NC

September 2018

Rooming patients' vitals vaccinations flu, strep,rsv lab test outside send off to quest and directrix Transportation/weekend support staff Linc-Wilmington, NC August 2022 to October 2022

Transportation for individuals in residential programs to appointment weekend support including attending to laundry and hygiene store runs give medication and input in system and support patients throughout the day

Patient Registration Coordinator New Season-Wilmington, NC January 2022 to August 2022 Intake for new patients accept patients' payment inform patients of "to do" drug test counselor ETC insurance coding front office supervisor Nurse's Aide ELDERCARE-Wilmington, NC

May 2019 to September 2019

In home care for elderly and disabled

Staffing Coordinator Excel Nursing Services-Greensboro, NC September 2015 to June 2018

Assisted in the new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals. Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase. Conducted extensive urinalysis testing to prevent illegal drugs use in [ department. Guided clients on how to conduct background checks and verify references. Created and modified job descriptions within all departments. Front Desk Receptionist Comfort Inn University-Wilmington, NC April 2012 to August 2015

Handled payment processing duties and provided customers with receipts and proper bills and change. Handled multi-line switchboard for busy office and routed incoming calls to correct individuals. Signed for packages, recorded all deliveries and distributed to inter-company personnel. Transmitted information or documents to customers, using computer, mail or facsimile machine. Promptly managed complaints and concerns of customers with positive attitude and rectified issues to patron satisfaction. Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates. Prepared invoices for customers and delivered to rooms on the day of check-out. Referred guests to local restaurants and recommended attractions in the area. Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

EDUCATION

Bachelors in psychology with concentration in addiction Colorado Christian University

January 2023 to Present

Certification in Billing and coding

Miller-Motte College-Wilmington - Wilmington, NC

May 2019 to August 2020

Certification in Medical assistant

Ultimate Medical Academy-Tampa - Tampa, FL

January 2014 to September 2015

GED Rockingham Community College -

Wentworth, NC

2005

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