Experienced Virtual/Remote Support Professional

DONNA RINGENER

** ********** ** ******** *.M ****2

********@*****.*** 575-***-****

Experienced professional looking for a position that is Virtual or Remote for long term employment. I have 40 years of experience in various industries. Some example are retail sales and support, call centers, technical support,face to face interactions and office support with many different services I already have a private dedicated home office that is private and secluded. Sales and Customer Assistance

Investigated and resolved order issues in an accurate and efficient manner to ensure orders were delivered on schedule and/or satisfactorily to the customer.

Followed up on customer requests, complaints and issues thoroughly to establish customer satisfaction.

Reviewed correspondences (ire. mail, faxes and emails) and resolved all customer service issues and requests in a friendly and professional way to maximize customer retention.

Tracked all undelivered packages and made any contact and changes necessary to ensure proper delivery.

Assisted with billing inquiries, payments, credits, fraud alerts, billing cycles, processes, and prorates.

Was an advocate for customers setting up mail order prescriptions and resolving billing issues

Maintained all confidentiality by conforming to all HIPPA and privacy regulations while handling sensitive personal data.

Responsible for completing and documenting contracts, forms and prepared change of address records, using computers

Office and Technical Support

Computer Literate with several platforms and have the ability to function in a multi system environment using Word, Outlook, intranet, the internet and software applications.

I have worked in call centers, company offices and remotely in my private dedicated home office so I am very adaptable.

Interpreted customers' needs and utilized software solutions, personal knowledge and troubleshooting skills to identify possible resolutions.

Remotely controlled desktops in order to troubleshoot and resolve issues.

Handled customer communications using incident handling, escalation, quality measurement procedures, and work instructions.

Triage, track and resolve issues where possible, escalate tasks where appropriate. Management and Supervisory:

Managed the day to day operation of a satellite office for a cable company and supervised the technicians and dispatch

Technician assistance including writing up work orders and coordinating and scheduling repairs/work with field agents

Established friendly yet professional atmosphere that promoted attentive customer service and respect for my co-workers

Created and maintained a variety of filing systems for confidential documents, reference material, statistic reports and correspondence.

Efficient functioning of the office on a day-to-day basis, served as receptionist and assisted with clerical duties.

Maintained all related accounting and bookkeeping records and accounting files in a neat orderly manner. WORK EXPERIENCE

2019 to 2023 Signet Jewelers: Customer and Store Support. 2017 to 2019 Conduent: Customer Service/Tech support 2013 to 2017 Vertexgroup: Customer Service

2012 to 2013 Sutherland Global: Technical Support Tier 1 2010 to 2012 ACS Xerox(Medco), Alamogordo N.M: Customer Service. EDUCATION

New Mexico State University: Associate of Arts: and Associate of Photography

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