Aspiring IT Helpdesk Technician with Strong Customer Support

NIKI PATHAK

***-******** ******, *** ***, Scarborough, ON

Phone: 437-***-****)

Email: (************@*****.***)

LinkedIn: (www.linkedin.com/in/niki-pathak-32b172298 )

PROFESSIONAL SUMMARY

Dedicated and highly motivated professional with strong communication, troubleshooting, and customer support skills. Experienced in working in fast-paced environments, resolving issues efficiently, and providing patient, friendly support to users. Quickly learns new technologies and adapts to new systems. Seeking a Help Desk Technician role to apply strong problem-solving abilities, attention to detail, and a commitment to excellent service.

CORE SKILLS

Technical troubleshooting (software + basic hardware)

Customer service & user support

Windows 10/11 familiarity

Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel)

Printer & device setup (basic)

Password resets, account support

Problem-solving & multitasking

Communication & teamwork

RELEVANT EXPERIENCE

IT Support – Nike Distribution Warehouse

Toronto, ON — November 2023– Present

Provided IT support within the warehouse environment, assisting staff with hardware and software issues.

Troubleshot and resolved laptops, scanners, and mobile device problems.

Supported Microsoft Office applications and assisted users with email and password issues.

Assisted in device setup, app installation, and software updates.

PROFESSIONAL EXPERIENCE

Material Handler

(Viva Magnetics & IML Tubes), Scarborough, ON — December 2024–May 2025

Handled daily operations while maintaining accuracy and efficiency.

Used digital systems for tracking items and recording data.

Assisted coworkers by solving basic device or handheld scanner issues.

Demonstrated reliability, time management, and calm handling of stressful tasks.

Communicated professionally with team members and supervisors.

Customer Service / Sales Associate

(Adidas), Kathmandu, Nepal — 2021–2022

Assisted customers with inquiries, orders, and product issues.

Resolved problems quickly while maintaining a friendly and helpful attitude.

Used computer systems for billing, data entry, and updating customer information.

Strengthened communication, patience, and service quality skills.

EDUCATION

Diploma

COMPUTER SYSTEM TECHNICIAN (2024)

Alpha College Of Business and Technology, Scarborough, ON

Google IT Support (Coursera) — In Progress

AWS( Amazon Web Services Training) Certificate (Present)

Microsoft Certificate

Virtual Box and VM knowledge

TECHNICAL KNOWLEDGE

Windows OS (7/10/11)

Microsoft 365 apps

Basic networking (Wi-Fi troubleshooting, IP basics)

Active Directory (beginner — willing to learn more)

Printer setup & troubleshooting

STRENGTHS

Fast learner with strong willingness to grow in IT

Calm and patient when helping users

Excellent communication skills

Strong ability to follow procedures

Works well independently or in a team

Positive attitude and professional behaviour

AVAILABILITY

Full-time, on-site. Over time, when needed. Ready to start immediately.

REFERENCES

References available upon request.

Contact this candidate