Sales & Solutions Specialist with Telecom Expertise

Ian Jackson

Denver, CO ***** 720-***-**** *********@*****.***

Sales professional with 8+ years of experience helping businesses solve problems, streamline operations, and get the technology they actually need. Skilled in consultative sales, customer service, and technical solutions, with a proven record of building lasting client relationships and exceeding sales goals. Dynamic professional with proven success in consultative sales and customer retention. Skilled in B2B solutions and technical support, consistently achieving high customer satisfaction and driving team performance.

• Consultative Sales & Business Development

• Customer Success & Retention

• Technical Support & Troubleshooting

• B2B Solutions & Telecom Services

• Account Management

• Market Trends & Product Analysis

• Team Leadership & Training

• Microsoft 365 (Teams, Outlook, Excel, etc.)

CRM & Sales Systems (Comcast tools, Micro

Center platforms)

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Business Technical Support, 03/2022 - 03/2025

Comcast Business

Delivered technical support and consultative sales solutions for business clients across the U.S., from small businesses to enterprise organizations.

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Assisted clients with telecom, internet, phone, and networking needs, ensuring optimal solutions based on company size and usage.

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Maintained top performance across 8 quality metrics, consistently recognized for high customer satisfaction and efficiency.

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• Promoted 3 times in 2 years for excellence in performance, leadership, and client impact.

• Handled escalated customer concerns with professionalism, earning recognition from senior leadership. Coordinated with executives, dispatch, and installation teams to ensure smooth business transitions and service rollouts.

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Summary

Skills

Experience

Regularly trained teammates on updates, promotions, and technical solutions, becoming a go-to resource for the team.

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System Sales Specialist, 01/2017 - 01/2021

Micro Center

• Promoted multiple times from General Sales to TV Department to System Sales Specialist. Specialized in laptops, desktops, and high-end systems up to $5,000, as well as servers and enterprise solutions.

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Consistently ranked in the top 2 of the department and among 200+ store employees, with annual earnings close to $100K in commission-based sales.

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Delivered consultative sales for home users, small businesses, IT professionals, and bulk buyers, prioritizing honesty and customer fit over upselling.

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Attached high-value services including software, VPNs, and replacement plans, maximizing profitability while ensuring customer satisfaction.

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Selected for quarterly business trips and recognition programs in Denver, Chicago, and Silicon Valley for top performance.

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Collaborated with major tech partners (Dell, Asus, LG, etc.), driving increased sales through product expertise and team coaching.

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Supported inventory management, vendor relations, and logistics, including weekly truck unloading and store setup.

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BA: Fine Art (Major), Mathematics (Minor)

Metropolitan State University of Denver - Denver, Colorado Coursework completed toward BA

• www.linkedin.com/in/ianmj

Education and Training

Websites, Portfolios, Profiles

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