Facilities & Soft Services Leader GCC (12+ yrs)

MITHUN KANDY

Bahrain +973-******** +91-735*******

**************@*****.***,

**.******@*****.***

linkedin.com/in/Mithun-kandy-93a4b912a

Soft Services and Facilities Management leader with over 12 years of multinational experience enhancing operational efficiency across malls, mixed-use developments, residential communities, and hospitality environments in Bahrain, India, and Singapore. Demonstrated success in managing large soft services operations, supervising 300+ staff, optimizing vendor performance, and maintaining premium service standards in high-footfall commercial facilities. Proficient in mall operations, public area management, waste management, landscaping, pest control, and hygiene services. Expert in SLA and KPI-driven operations, HSE compliance, ISO standards, CAFM/CMMS systems, workforce planning, and tenant relations. Known for delivering measurable improvements in efficiency, safety performance, and customer satisfaction while supporting sustainability and cost reduction initiatives. EXPERIENCE

Soft Services Manager June 2023 – Nov 2025

Marassi Galleria Mall (Eagle hills Real estate company), Bahrain

• Directed all soft services operations including cleaning, waste management, landscaping, pest control, hygiene, and manpower planning across high-traffic mall zones.

• Supervised and trained a workforce of 300+ staff, increasing productivity and achieving 98% compliance with daily operations KPIs.

• Implemented systematic deep cleaning, high-level cleaning, and floor care programs, resulting in a 30% improvement in surface appearance scores based on internal audits.

• Oversaw vendor contracts and performance reviews, achieving 100% SLA compliance for outsourced cleaning and pest control services in 2024.

• Achieved a 50% cost reduction in the floor care program by conducting in-house staff training and successfully completing deep-cleaning projects internally.

• Utilized CAFM and CMMS systems for task tracking, service requests, incident logging, and daily reporting, improving operational transparency and response times.

• Coordinated mall event preparations, seasonal demand planning, and critical operations during national holidays, achieving zero service interruptions.

• Strengthened HSE compliance through routine audits, toolbox talks, and safety drills, contributing to zero Lost Time Injuries (LTI) throughout tenure.

• Supported sustainability initiatives by optimizing waste segregation, reducing landfill waste by 15%, and enhancing recycling programs.

• Developed cost-effective resource utilization strategies, achieving 10% annual savings in soft services operational expenses.

Soft Services Supervisor Apr 2018 – May 2023

Reef Facilities Management, Bahrain

• Led soft services operations for residential plots, commercial buildings, gyms, restaurants, walkways, and public amenities across Reef Island.

• Served as the main liaison between tenants and management, resolving civil/MEP issues and maintaining 95% tenant satisfaction ratings.

• Supported leasing and pre-handover activities by coordinating unit readiness, snag closure, and final inspections for new tenants.

• Managed façade cleaning, pest control, and specialized cleaning contractors, improving overall service delivery and reducing service non-compliance cases by 25%.

• Utilized CAFM platforms for logging service requests, generating reports, and tracking contractor performance.

• Implemented micro and macro waste management programs, enhancing waste segregation efficiency by 20% and improving compliance with municipal regulations.

• Supervised concierge and hostess services, ensuring a premium guest experience with consistent 5-star service feedback.

• Maintained detailed operational records, daily checklists, dashboards, and audit-ready documentation for ISO and internal quality checks.

• Achieved zero HSE violations by enforcing housekeeping safety rules, PPE compliance, and regular awareness sessions.

Housekeeping Supervisor Dec 2016 – Mar 2018

Royal Ambassador Property Management Company, Bahrain

• Supervised housekeeping operations for residential and serviced buildings, consistently meeting quality standards and client expectations.

• Conducted routine inspections, performance reviews, and corrective action training for staff.

• Assisted in updating digital housekeeping logs through CAFM/CMMS reporting tools. Housekeeping Supervisor Dec 2015 – Aug 2016

Emarald Hotels, Malls & Resorts, India

• Oversaw guest room and public area cleaning operations, supporting high guest satisfaction and smooth workflow.

• Trained team members on safety, cleaning procedures, chemicals, and hospitality etiquette. Housekeeping Intern 2014 – 2015

Peninsular Excelsior Hotel, Singapore

• Gained hands-on exposure to housekeeping operations, room preparation, and guest service in a busy hospitality setting.

EDUCATION

Post Graduate Diploma in Hospitality

Dimensions School of Hospitality, Singapore 2014 Post Graduate Diploma in Management

EdExcel, London, United Kingdom 2013

MBA

University of Wales, City of London College 2013 Bachelor of Science

Bangalore University 2003–2007

CERTIFICATIONS

• ISO 9001:2015 Quality Management Systems Lead Auditor (CQI-IRCA)

• ISO 14001 Environmental Management Systems Lead Auditor (CQI-IRCA)

• ISO 45001:2018 Health and Safety Management Systems Lead Auditor (CQI-IRCA)

• Disaster Management & Advanced Emergency Response – CPD

• IOSH – Managing Safely

• CFM Certification – Training Completed (Final Certification Pending) SKILLS

Soft Services Operations, Mall Operations Management, Cleaning and Hygiene Services, Pest Control Management, Landscaping Maintenance, Waste Management Operations, Vendor and Contract Management, Workforce Supervision, Budgeting and Cost Control, HSE and ISO Compliance, Quality Audits and KPIs, Customer Experience Management, Emergency Response and Crisis Handling, Tenant and Stakeholder Coordination, SLA and Performance Monitoring Soft Services Management, Facilities Management, Mall Operations, Retail Facility Operations, Commercial Facility Management, High Footfall O perations, Public Area Management, Cleaning Operations, Housekeeping Management, Deep Cleaning Programs, High Level Cleaning, Floor Care Management, Waste Management, Recycling Programs, W aste Segregation, Sustainability Initiatives, Green Bu ilding Practices, Landscaping Maintenance, Pest Control Management, Hygiene Services, Manpower Planning, W orkforce Supervision, Staff Training, Team Leadership, Vendor Management, Contract Management, SLA Management, KPI Monitor ing, Quality Assurance, Operational Efficiency, CAFM Sy stems, CMMS Systems, Task Management Systems, Service Request Management, Incident Reporting, HSE Compliance, ISO Compliance, I SO 9001, I SO 14001, ISO 45001, Risk A ssessment, Safety Audits, Safety Drills, Emergency Response, Cris is Management, Disaster Management, Zero LTI, Toolbox Talks, PPM Scheduling, Asset Management, Preventive Maintenance Coordination, Budgeting, Cost Control, Cost Reduction, Resource Optimization, Operational Planning, Tenant Relations, Stakeholder Management, Cu stomer Experience, Guest Satisfaction, Pre-Handover Inspections, Unit Readiness, Snag Management, Contractor Performance, Vendor Evaluation, Outsourced Services Management, Service Quality, Audit-Ready Documentation, Checklists Management, Dashboard Reporting, Performance Tracking, Facility Readiness, Event Co ordination, Seasonal Operations, High Traffic Zone Management, Public Amenities Management, Residential Facility Operations, Mixed-Use Development Management, Hospitality Operations, Guest Area Cleanliness, Serviced Apartment Operations, Building Operations, Property Management, Soft FM Operations, FM Documentation, FM Repor ting, Preventive Actions, Corrective Actions, Compliance Monitoring, Municipal Compliance, Regulatory Compliance, Service Excellence, W orkforce Scheduling, Shift Management, Front-of-House Services, Concierge Operations, Hostess Management, Cleaning Chemicals Knowledge, House keeping Standards, H ospitality Etiquette, Operational SOPs, Team Productivity, Grooming Standards, Training Programs, Staff Evaluation, Facility Audits, Internal Audits, External Au dits, Vendor SLAs, KPI-driven Performance, Service Delivery Optimization, Operational Transparency, Facility Safety, Quality Metrics, Facility Inspections, Bui lding Walkthroughs, Occupant Satisfaction, Cl ient Coordination, Civi l Issue Coordination, MEP Coordination, Asset Cleanliness, Façade Cleaning, Ro pe Access Cleaning, Service Benchmarking, High- Rise Cleaning, Indoor Air Quality, Sanitation Standards, Disinfection Programs, Pandemic Protocols, Mall Events Support, Retail Tenant Support, Leasing Support, High Standards Maintenance, Brand Experience, Luxury Facility Standards, Premium Guest Services, Documentation Management, Record Keeping, ISO Documentation, Quality Compliance, Facility Risk Control, Workforce Engagement, Staff Motivation, Multi-national Team Handling PERSONAL DETAILS

• Nationality: Indian

• Languages: English (Fluent), Hindi (Fluent), Tamil (Conversational)

• Driving License : Valid Bahrain Driving License

• Availability: Immediate Joining

Contact this candidate