Motivated Entry-Level Customer Service Associate

Chloe Danner-Bragg Redford, Michigan 313-***-**** **************@*****.***

Summary

Highly motivated and ambitious recent high school graduate (May 2025) with a proven ability to thrive in fast-paced environments. Eager to apply a compassionate approach and a strong work ethic to contribute to a dynamic organization. A quick learner dedicated to exceeding expectations and mastering new challenges. Seeking an entry-level opportunity to leverage strong communication, organizational, and customer service skills and grow within a company that values dedication and a proactive mindset.

Education

Clarenceville High School – Livonia, Michigan High School Diploma Graduated May 2025

● Relevant Coursework/Key Achievements:

• Introduction to Business (Collaborated on a team project to develop a mock business plan, demonstrating an ambitious approach to market research and strategy)

• Computer Applications (Proficient in Microsoft Excel and Google Workspace, utilized for efficient project management and data organization)

• Honor Roll – 2022, 2023

Experience

Customer Service Associate & Stock Support (Part-Time) Aerie – Novi, Michigan May 2024 – August 2024

● Demonstrated ambition by proactively learning the inventory system, enabling quicker location of books for customers and efficient restocking.

● Thrived in a fast-paced retail environment, especially during holiday seasons, by efficiently managing customer transactions, inquiries, and special orders simultaneously.

● Showcased compassion by patiently assisting elderly customers and young shoppers in finding suitable outfits, often receiving positive customer feedback.

● Collaborated with a team of 8 associates to maintain store cleanliness and organize displays, contributing to a welcoming atmosphere.

● Quickly learned and adapted to a new point-of-sale (POS) system, reducing transaction times by an average of 15 seconds.

Cashier/Crew member (Part-Time) McDonalds – Dearborn Heights, Michigan June 2023 – October 2023

● Greet customers, take orders accurately, and provide excellent customer service.

● Operate cash registers or POS systems, process payments (cash, credit, debit), and handle returns.

● Understand the menu, answer customer questions, and recommend products or specials.

● Prepare orders as needed, including packing food and drinks for take-out or drive-thru customers.

● Maintain a clean and organized workstation, ensure the restaurant is clean and sanitary.

● Collaborate with other crew members to ensure smooth restaurant operations. Skills

● Interpersonal & Communication: Active Listening, Clear & Concise Verbal Communication, Professional Written Communication (email, reports), Teamwork & Collaboration, Conflict Resolution, Customer Service Excellence, Empathy

& Patience, Public Speaking (classroom & volunteer settings)

● Technical & Software: Microsoft Office Suite (Word – document creation & formatting, Excel – basic spreadsheets & data entry, PowerPoint – presentation design), Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), Point-of-Sale

(POS) Systems, Social Media Savvy (for marketing/outreach if applicable), Basic Typing (e.g., 60 WPM)

● Work Ethic & Personal Attributes: Fast-Paced Learner & Adaptable, Ambitious & Goal-Oriented, Highly Organized & Efficient, Excellent Time Management, Proactive Problem-Solver, Dependable & Punctual, Strong Work Ethic, Detail- Oriented, Compassionate & Service-Oriented, Resilient & Positive Attitude

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