SAP MM/SD Order Management Specialist with 20+ Years Experience
Resume:
RAYVATHY
MUNUSAMY
*************@*****.***
Malaysia 46000
** ***** ** ********** ** SAP ECC relevant domain and end user experience into Order Management in Industrial, Car Automotive and Home Appliance industry. 3 years of experience as SAP Super User and support consultant in SAP in Sales and Distribution 3 years of experience in IT Industry in Procurement Specialist under APAC Shared services and SAP Helpdesk support Level 1. 4 years of SAP ECC functional consultant in Material Management.
EXPERIENCE SUMMARY
SAP PRIMARY SKILLS
Execute and configure
procurement processes
•
• Organization structure in SAP MM
Master records i.e. vendor
master, material master
•
Special procurement processes
i.e. Stock Transport Order,
Subcontracting and Consignment
•
• Order to Cash process – End User
Consignment Process – SD End
user
•
• SAP End User – SD, MM and FI
• Training and coaching
• Strong interpersonal skills
• Teamwork and collaboration
• Problem-solving
University Malaya
Executive Diploma: Business
Administration
Stamford College
Diploma: Computing System
EDUCATION &
CERTIFICATION
EDUCATION &
CERTIFICATION
• SAP SD ECC 6.0 Certification
ITIL Foundation – Service
Management
•
Lean Six Sigma Yellow Belt
Certification
•
Infosys - MM Support Consultant L3
Penang, Malaysia • 10/2021 - Current
WORKING EXPERINCE
Supported L3 Production support Team in different phases of the Project including Problem definition, Configuration, Testing, Deployment and Hypercare.
•
Work on Subcontracting/Consignment Supplier Onboarding projects to onboard new and existing suppliers to Intel Malaysia and SCM system. Testing and Support Project implementation and go live process.
•
Completed 3 implementation project - Worked with Senior Consultant
•
Support and Testing S4 Hana Implementation for SAP MM Procurement.
•
Support on issues related to RosettaNet PIP files (3B2, 4B2, 7B1 and etc.).
•
Handling All SAP MM related Service Now Incident and Change tickets on day-to-day basis and provide solution within the agreed SLA. Open a problem ticket to find the Root cause.
•
Worked on Change request tickets, handling requests such as New Plant, Purchasing Org, Purchasing group, New Storage Location, MRP Area.
•
Configured SAP ECC based on client request for projects and service request.
•
Involved in analyzing client requirement and preparation and review of Functional Specifications Document for certain change request, system customization and enhancement.
•
Involved in project planning, Config, testing, implementation, and Project Go-Liv support.
•
Configured the system to enable integration between E2Open, middleware and SAP ECC.
•
Prepared Test plans, Test Scripts and Test Data as per the business process for SIT and UAT.
•
• Support Integration testing
• User Training
• Legacy system migration work bench (LSMW)
Test experience s: Functional Test, Integration Test and User Acceptance test.
•
Document all activities related to the projects and testing in JIRA.
•
Tools: SAP ECC, PIPO, Service Now, E2Open, Open Text, JIRA, Tosca and Work soft Certify
•
Innovation Associates Consulting Sdn Bhd - SAP Helpdesk Support Level 1
03/2021 - 09/2021
Tec D Malaysia Sdn Bhd - Procurement Specialist
02/2017 - 06/2020
Panasonic Industrial Sales (M) Sdn Bhd - SAP SD Support Consultant / Order Management Specialist
11/1997 - 01/2017
Qualifies incidents submitted by end users making sure that all the information needed to work on the incidents is included in the tickets. Follows-up with end users tosupply missing information. Confirms and updates the short and long descriptions, priority (impact and urgency).
•
Create service requests for requests which are submitted as incidents with reference to the original incidents. Send an e-mail to the end users informing them that their requestwould be handled under a service request and close the original incidents.
•
• Assign Consultant according to SAP Module
• Follow up with consultant on the status.
• Preparing time sheet for consultant and submit to Finance dept.
• Monitor Ticket
Handle SAP helpdesk ticket in accordance with Service Level Agreements (SLAs).Escalate issues to higher level support where required.
•
• Purchase Requisition (PR):
Support Internal Business Partner with PR & PO creation and if required identify and assign Source of supply
•
• Process incoming Purchase Requisition and transfer to Vendor
• Request Master Data Team to create part number.
• Purchase Order (PO):
Ensure PR-PO conversation based on agreed and conditions, ensure PO transmission within SLA
•
Process incoming Purchase Requisitions and ensure updated shared email order confirmation
•
• Monitor and control all stages of Purchase Order process.
• Good Receipt, support internal Business Partner if required.
• Upload PO in Vendor Portal to proceed for delivery.
• Upload license in Vendor Portal to proceed payment.
• Invoice verification
Support Accounts Payable via work cycle for Invoice Discrepancies.
•
Maintain VAT Services charges and Tax Code according to locations in India
•
• Involved in Implementation Project as Key User
• Responsible for support order to cash process.
• Working with user for various process and provide the solution. Working closely with user tech team for testing the new configuration.
•
Involved in providing functional support, testing of the new enhancement as per user requirement.
•
Preparing business process documents for the sales and distribution.
•
• Preparation of test cases and user documentation.
• Training the users.
Preparing test plans as per the business process and create Test data for SIT and UAT.
•
• Working on ticketing tool like service now.
Configuration – Sales Documents Type, Item categories, shipping point
•
Perform troubleshoot on sales orders and assist to identify and execute.
•
• Ensure
Administer all open sales order and ensure appropriate order flow.
•
Manage all communication with all sales department order and process all customer
•
• Orders.
• Handle requests quotes, customer orders and orders updates Communicate directly with customer on Order Status, Delivery and Payment status.
•
• Liaison to customer for shipping and tracking orders. Receive and review sales orders for accuracy and completeness according to company policies across all product and order types and close / submit fulfillment within established company SLA's.
•
Work with sales teams to resolve fulfillment issues and gather required documentation needed for close.
•
• Deliver Invoice documents to customers.
Provide administrative support to the sales team and assist with quoting.
•
• Organize and maintain order related documents.
• Organize and maintain the vendor payments.
Collaborate with the accounting team to meet all the company order processing requirements and lead their execution.
•
Work cross functionality with team members inside and outside the order to cash function.
•
• Coordinating with Factories for arranging deliveries.
• Coordinating with Warehouse for arranging deliveries.
• Investigating and resolving all shipping issues.
• Monitor backlog orders.
• Preparing Delivery Order and Invoice
• Handles consignment Business.
Answer incoming calls from customers to process orders, answer enquiries and questions.
•
Process orders with correct documents in compliance with policies and procedures.
•
• Monitor and control Import shipments from Vendor.
• Liaise with forwarding agents to ensure smooth flow shipments.
• Monitor ETA date from vendor.
• Handles LC customers.
• Checking payment with customer
Submission Invoice to customer on time to avoid delayed payment from customer.
•
• Receipt inbound and Good Receipt according to Vendor Invoice English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
LANGUAGES
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