Dynamic Customer Service & Operations Specialist
Resume:
JENNIFER P.
ESTRELLA
BOWALL
****.********.**@*****.***
Jamaica Street, NY 11434
Dynamic professional with a proven track record at Dental Cibao Spa, adept in enhancing customer experiences and streamlining logistics. Excelled in complaint handling and cross-functional collaboration, significantly improving customer satisfaction and supply chain efficiency. Skilled in fostering long-term business relationships and maintaining high safety standards in fast-paced environments. Each of my previous work experiences have forged and fostered my knowledge in each of the work areas in which I have worked. With them I have managed to acquire skills, knowledge and the interest to continue training in the areas to offer better service for future job opportunities.
PROFESSIONAL SUMMARY
SKILLS
• Call center experience
• Complaint handling
• Innovation and creativity
• Cultural awareness
• Sales support
• Cross-functional collaboration
• Teamwork and collaboration
• Customer service
LaGuardia Community College
Long Island City, NY
Nursing Education
Bold Vision
New York, NY • 03/2024
No Degree: Health And Wellness
Colegio San Antonio De Padua
Los Alcarrizos Dominican Republic •
09/2006
High School Diploma: Marketing
EDUCATION
Center Choice Home Care - Home Health Aide
New York, NY • 07/2025 - Current
KAPS AirPort Services - Queue Management Agent
New York, NY • 07/2025 - Current
Prioritize and queue passengers as required by designated Queue Management location, class of travel and travel classification
• Dynamically and consistently adjust checkpoint queuing based on passenger volume, activity, and screening procedure
• Take corrective action on, or report any safety, security matters, maintenance, cleanliness, and operational issues
• Observe and report suspicious activities such as hustlers, bag thieves, life/safety concerns, criminal activity, and unattended items to JFKIAT Delivered information to passengers efficiently.
Dental Cibao Spa - International Customer Service Agent Dominican Republic • 04/2017 - 01/2020
WORK HISTORY
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
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Maintained a clean and safe home environment for patients, reducing falls and accidents.
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Assisted clients with daily living activities, enhancing their independence and quality of life.
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Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
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Monitored client health by performing routine pulse, temperature and blood pressure checks.
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Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
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Improved patient well-being by providing compassionate and attentive personal care.
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Supported the dentist's translation assistance with the patient explaining the procedure and their needs.
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Ayuntamiento De Santiago RD - Logistics Assistant
Dominican Republic • 07/2017 - 03/2019
Alpla Hispaniola - Assistant Manager
Dominican Republic • 04/2015 - 10/2017
IKEA Sarton DM - Warehouse Assistant
Dominican Republic • 02/2009 - 02/2010
Barceló Palace Delux - Front Desk Receptionist
Dominican Republic • 03/2006 - 02/2009
Provided support to the customers knowledge about the services and Prices by answering customers requests to the international clients.
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Developed rapport with customers, leading to increased trust and long-term business relationships.
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• Oversaw daily inventory counts to maintain data accuracy. Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
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Worked with vendors to schedule daily pickups and weekly deliveries.
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Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Schedule and organize meetings for the team and company guests; ensuring that everything meets the demands of the moment and the company's standards.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Developed strong working relationships with staff, fostering a positive work environment.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Improved customer satisfaction by addressing and resolving complaints promptly.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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Prepared orders for shipment by picking, packing, and labeling merchandise.
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Packaged and shipped orders accurately to promote safe and quick delivery to customers.
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Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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• Scheduled, coordinated and confirmed appointments and meetings. Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
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Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
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• Streamlined check-in processes, reducing wait times for guests. Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
LANGUAGES
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