IT Projects Implementation Senior Executive IT Candidate

Sanjeev Mehta

Vadodara, Gujarat • +91-908**-***** • ***********@*****.***

PROFILE

IT Analyst with 10+ years of experience in implementation, optimisation, and support of enterprise software systems. Strong capability in requirement gathering, UAT coordination, documentation, and end-to-end application lifecycle support. Experienced in collaborating with development, QA, and business teams to deliver stable, well-documented solutions.

KEY SKILLS

IT & Application Skills:

Application Implementation, Workflow Implementation, UAT Support, System Upgrades, Patch Deployment, Root Cause Analysis, Troubleshooting, Documentation, Knowledgebase Management, Load Testing Assistance, Technical Analysis, Release Coordination.

Project & Business Skills:

Project Coordination, Agile Methodology, ITIL Processes, Requirement Gathering, Stakeholder Management, Client Communication, SOP & Training Material Creation, Business Process Understanding, Pre-Sales Support. Technology Skills:

Windows, Mac, Linux, SQL Basics, .NET/HTML/CSS/JS Understanding, Microsoft Office Suite, AWS, Azure.

PROFESSIONAL EXPERIENCE

Sr. Product Support Specialist

Valorx India Pvt. Ltd., Ahmedabad Apr 2024 – Sep 2024

• Managed implementation, optimisation, and support of multiple business workflows integrated with Salesforce.

• Resolved client tickets, analysed issues, and coordinated fixes with engineering teams.

• Produced documentation including technical findings, workflow explanations, and issue patterns.

• Delivered workflow configuration training to clients.

• Created SOPs and a structured knowledgebase improving support efficiency.

• Supported QA during release validation and bug reporting.

• Prepared weekly RCA and ticket trend reports.

Software Support Specialist

Shiv Software Solutions (Docsvault) Apr 2018 – Apr 2024

• Managed implementation, upgrades, configuration and support of document management systems.

• Gathered requirements and translated them for development teams.

• Coordinated with QA and development on enhancements, bugs, and releases.

• Delivered installation, training, troubleshooting, upgrades, and bug resolutions.

• Maintained documentation including KB, manuals, guides, and demo videos.

• Supported UAT, load testing, and version rollout planning.

• Participated in pre-sales demos and requirement planning. IT Analyst

Kimaya Creations (NZ Contracts) Feb 2016 – Dec 2016

• Supported large IT projects including rollouts, OS builds, and deployments.

• Provided L1/L2 support across devices, applications, email, and AD.

• Ensured SLA adherence and coordinated escalations.

• Handled incident documentation and resolution reporting. ICT Consultant / Analyst (Self-employed)

Apr 2001 – Jun 2015

• Provided IT consulting to government, corporate, and educational clients.

• Managed infrastructure, upgrades, security, backups, user access, and documentation.

• Handled business applications, networks, antivirus, and remote access.

• Created knowledgebase content and SOPs.

• Managed crisis situations involving complex hardware/software issues. EDUCATION

Grad. Dip. in Computing – Information Technology (Business Analysis), Unitec, New Zealand.

MBA – Information Technology, Brussels.

Bachelor of Commerce – Mumbai University.

CERTIFICATIONS

Scrum Master Fundamentals (2024)

PRINCE2 Foundation

IC Agile Certified Professional

ITIL V3 Foundation

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