Dynamic Customer Service Leader and Driver
Resume:
PROFESSIONAL SUMMARY
Dynamic and dependable professional with a proven track record at
Whataburger LLC, excelling in customer service and team leadership. Recognized for enhancing guest experiences and optimizing operations, while demonstrating exceptional time management and problem-solving skills. Committed to fostering positive relationships and ensuring high standards of quality and safety in fast-paced environments. Hardworking employee enthusiastic about learning REST LEADERSHIP field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship- building and problem-solving abilities.
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
WORK HISTORY
Delivery Driver, 01/2025 to Current
Dominos Pizza Inc. - Richardson, TX
CONTACT
Address: Plano, TX 75074
Phone: 682-***-****
Email: ***********@*****.***
SKILLS
FELIPE MAGALLAN
• Delivered packages to customer doorsteps and business offices. Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
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Maintained upbeat, positive attitude in busy, customer-focused environment.
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Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
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• Ensured the safety of all goods transported by securing loads properly
• Time management
• Positive attitude
• Teamwork and collaboration
• Customer service
• Punctual and reliable
• Valid Driver's license
• Time management skills
• Complex Problem-solving
• Dependable and reliable
• Adaptability and flexibility
• Safe driving
• FLUENT IN [LANGUAGE]sp
• FLUENT IN [LANGUAGE]
• [Language] fluencyspanish
• [Language] fluency
• Multitasking and organization
• Verbal and written communication
Restaurant Manager, 12/2008 to 01/2025
Whataburger Llc - San Antonio, TX
and following best practices for handling fragile items.
• Verified accuracy of all deliveries against order forms. Improved customer satisfaction by ensuring timely and accurate deliveries of products.
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Maintained strong relationships with clients through proactive communication and personalized service.
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Completed rush deliveries on tight timetables to satisfy customer needs.
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Operated vehicle safely in highly congested areas with no traffic violations.
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Loaded truck and properly secured items to prevent damage for deliveries.
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Completed on-time deliveries by choosing best and most efficient routes.
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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
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Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
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• Expedited deliveries to meet customer deadlines and requirements. Worked scheduled hours as required and took on available shifts during holidays and busy periods.
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Managed customer inquiries and complaints in polite and professional manner.
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Fostered strong relationships with customers, leading to increased loyalty and repeat business.
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• Minimized company liability and risks to loads by obeying traffic laws. Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
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Reconciled cash and credit card transactions to maintain accurate records.
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• Carefully interviewed, selected, trained, and supervised staff. Tracked daily sales transactions and invoices for accurate and updated financial reporting.
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Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
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Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
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Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
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• Correctly calculated inventory and ordered appropriate supplies. Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
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• Promoted a positive work environment with proactive conflict EDUCATION
No Degree, General Studies, 03/1963
University of Maryland - MD
GED, 09/1961
PSJA HS - San Juan, TX
LANGUAGES
resolution strategies and team-building activities. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
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Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
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Improved overall customer satisfaction by implementing new service standards and staff training programs.
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Assisted in development and implementation of new menus to offer variety and options to customers.
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Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
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Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
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Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
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Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross- training strategies.
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Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
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Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
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Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
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Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
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Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
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Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
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• Motivated staff to perform at peak efficiency and quality. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
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Implemented effective inventory control systems to reduce food spoilage and waste.
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• Oversaw food preparation and monitored safety protocols. Spanish
Native or Bilingual
Italian
Limited Working
German
Limited Working
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