Sales Leader with Customer Service Excellence

Margaret D. McKanna

Batavia IL • ********@*****.*** • 331-***-****

Professional Summary

Bold intuitive and energizing administrative and project support professional with a talent for elevating operations strengthening communication and bringing calm structure to fast paced environments. Known for exceptional emotional intelligence polished client interaction and the ability to anticipate needs. Skilled in Agile and Predictive project methods event execution donor relations and team coordination. Brings a mix of creativity leadership and steady follow through that supports teams with clarity and confidence.

Core Competencies

• Project coordination and scheduling

• Agile and Predictive project practices

• Fundraising and donor engagement

• Event planning and logistics

• Executive calendar management

• Google Workspace and Microsoft Office

• CRM and digital organization systems

• Client support and communication

Professional Experience

Marklund Day School Geneva IL

Paraprofessional and Climate Committee Lead Oct 2021 to July 2025

• Supported students with developmental needs and strengthened team communication

• Directed culture building activities and improved operational flow Blush and Glow Glen Ellyn IL

Business Administrative Assistant Mar 2021 to 2022

• Managed day to day operations for smooth client experiences

• Maintained digital scheduling systems and coordinated essential communication White House Black Market Geneva IL

Lead Sales Manager Oct 2019 to Feb 2021

• Guided staffing schedules client support and in store events

• Trained team members and elevated sales performance Funway Entertainment Center Batavia IL

Event Coordinator and Manager Sep 2018 to Sep 2019

• Coordinated large scale events and managed guest experience

• Directed bar service set up and event flow for high volume groups Education and Certifications

• Fundamentals of Agile Project Management Project Management Institute 2025

• Fundamentals of Predictive Project Management Project Management Institute 2025

• Licensed Paraprofessional

• Mandated Reporter Batavia IL

• Rosary High School Class of 2012

Volunteer Experience

Compassion Foundation Batavia IL

Board Member and Donations Lead Aug 2021 to Present

• Lead planning for major fundraising events with more than one hundred guests

• Manage sponsor relationships donations logistics and guest experience

• Serve as MC and coordinate budgeting and event flow Additional Volunteer Work

• Volunteer OrthoKids at Delnor Hospital

• Celebrity coordination support Arcada Theatre

• Event support Turf Room for Derby events and wine programs

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