Experienced Bookkeeper and Administrative Support Specialist

Sidorela Xhihani

*** ******** **.

Middlebury, CT 06762

Tel: 475-***-****

Email: ***************@*****.***

Summary

Highly organized and resourceful bookkeeper with advanced skills in bookkeeping, accounting, and customer service.

Proven ability to manage accounts, reconcile financial records, and coordinate accounting processes with precision and efficiency.

Education

Fan S. Noli University, Albania — Bachelor of Science in Finance, 2014

Experience

Vodafone, Korce, Albania — Receptionist

June 2017 – January 2021

- Sold products and services using solid arguments to prospective customers.

- Performed cost-benefit analyses of existing and potential customers.

Bar Restaurant Xhaferi, Pojan, Albania — Bookkeeper

January 2021 – April 2023

- Reconciled lease security deposits.

- Coordinated tax and filing issues with the accountant.

- Managed documents for transactions and existing investment entities.

- Coordinated property-level accounting issues with the property manager to maintain accuracy of financial statements.

- Assisted with monthly general ledger close and annual audit.

- Handled day-to-day general ledger accounting for various real estate entities.

- Assisted with payment of sub-contractors.

- Completed spreadsheet work.

Thomaston Savings Bank — Teller

August 2023 – September 2023

- Assisted customers with deposits, withdrawals, and other banking transactions.

- Ensured accuracy in handling cash and balancing drawers.

- Delivered quality customer service by addressing inquiries and resolving issues promptly.

T.J. Maxx — Clerk

November 2023 – March 2024

- Processed customer purchases, returns, and exchanges efficiently.

- Maintained store organization, stocking, and merchandising.

- Assisted customers in locating products and provided excellent service.

- Supported smooth store operations by handling clerical and administrative tasks.

Clarest Health — Clerk

March 2024 – July 2024

- Provided support in pharmacy and healthcare-related administrative processes.

- Assisted customers with prescriptions, product inquiries, and purchases.

- Handled documentation, billing, and insurance-related tasks accurately.

- Ensured excellent customer service and maintained compliance with company policies.

Skills

- Excel

- Billing data entry

- General Ledger

- Fluent in Albanian, English; Conversational in Spanish

- Reconciliation

- Accounting software (QuickBooks)

- Customer Service

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