Customer Service Professional with 17 Years Experience

Le’Andra Key

************@*****.*** 725-***-**** Las Vegas, NV

SUMMARY

Seeking Customer Service Representative role with 17 years of diverse experience. Proven track record as Customer Service Representative at Arco AM PM, excelling in order processing and inventory control. Skilled in sales, merchandising, and customer engagement with strong background in maintaining operational standards and enhancing customer satisfaction.

WORK EXPERIENCE

Jockey int. Underwear Las Vegas

Customer service sales Sep 2016 - Jun 2017

• Delivered exceptional customer service and sales support for Jockey Int. Underwear by addressing inquiries, resolving complaints, and promoting products, resulting in enhanced customer satisfaction and increased sales. Green Valley Grocery Las Vegas, NV

Customer Service Associate Sep 2023 - Present

• Ensure consistent stocking of groceries and general merchandise to maintain optimal inventory levels on the sales floor.

• Stock shelves efficiently, adhering to established store standards and guidelines.

• Maintain cleanliness and orderliness of the store's front area, contributing to a welcoming shopping environment. Arco AM PM Las Vegas, NV

Customer Service Representative Jun 2022 - Nov 2022

• Processed customer orders with precision using POS systems, ensuring accuracy and efficiency.

• Managed inventory control by monitoring stock levels and organizing shelving of incoming goods.

• Activated and monitored fuel pumps, ensuring seamless operations and customer satisfaction. Uber Eats Oakland, CA

Driver Nov 2019 - Nov 2022

• Utilized advanced driving techniques to enhance time management, ensuring timely deliveries.

• Implemented safety protocols to maintain a secure driving environment. Kohl’s Department Store Las Vegas, NV

Sales Floor Associate/ Cashier Oct 2014 - Apr 2016

• Assisted customers with sales and inquiries, enhancing overall customer satisfaction and contributing to a positive shopping environment.

• Supported merchandising and store maintenance efforts to ensure a well-organized and visually appealing sales floor.

New America Media/ The BEAT Within San Francisco, CA Public Relations / Accounting Intern Jun 2004 - Dec 2014

• Coordinated multiple events concurrently, ensuring smooth execution and effective communication among stakeholders.

• Conducted research and contributed to the development of media kits, newsletters, and promotional materials, enhancing the organization’s public image.

• Drafted and edited various publications, including booklets, brochures, fact sheets, and reports, to support strategic communication initiatives.

EDUCATION

Laney College

A.A., English Language and Literature

Oakland, CA

2013

SKILLS

Research • Proofreading • Accounting • Public Relations • Merchandising • Typing • Sales • Event Planning

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