Customer Service Representative with Leadership Experience
Resume:
Semira Mahmoud
Customer service representative
Aurora, CO
*****************@*****.***
Work Experience
Lead Customer service representative-Dicks Sporting Goods
June 2021 to November 2025
Customer service position answering inbound calls taking phone orders, working face to face with customers and watching over other customer service representatives. Provide exceptional customer service. Process shipping orders, returns, and exchanges effectively. Identify customer needs to provide proactive solutions and improve their overall experience. Upselling on products ensuring quota goal is met every month for myself and the team.
Customer service & sales representative- Foot Locker
November 2020 to June 2021
Provide exceptional customer service. Identify customer needs to provide proactive solutions and improve their overall experience. Upselling on products ensuring quota goal is met every month. Knowledge of athletic footwear and apparel, familiarity with popular brands.
Customer service representative- Qdoba Mexican Grill
July 2019- November 2020
Cash handling, Greeted guests. Prepared and served food to high standards. Assisted guests with menu selections and answered questions to ensure a positive experience. Assisted with inventory management and stock ordering. Followed opening and closing procedures.
Education
Northwest College - Criminal Justice – Powell, Wyoming
High School Diploma
Overland High School
May 2020
Skills
-Strong verbal and written communication skills, including active listening, empathy, and patience.
-Skilled in de-escalating situations and resolving complaints.
-Ability to multitask, prioritize tasks, and manage pressure in a fast-paced environment.
-Great at building rapport with customers
Additional information
-Excel, Microsoft word, Teams, Slack, CRM, Sales Force
-Bilingual, Tigrinya (Ethiopian Language)
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