Customer Service Leader with 10+ Years Experience

HOUSTON, TEXAS, US, *****. 832-***-****. *************@*****.***

Tanashay Shirley

Manager with over a decade of experience enhancing workplace safety and compliance through innovative program development and strategic regulatory collaboration. Demonstrates strong leadership in fostering versatile teams and improving operational efficiency, drawing on skills in organizational management and customer relations. Committed to advancing safety standards and driving continuous improvement, leveraging expertise in environmental quality and HSE practices. EXPERIENCE

Store Manager

CVSHealth, Houston, Texas, June 2022 - July 2025

* Customer Service: Lead customer service excellence, resolving issues promptly while ensuring satisfaction and positive shopping experience.

* Compliance and Safety: ensuring the store complies with health and safety regulations, as well as company policies and procedures.

* Inventory Management: Monitor inventory levels to minimize shrinkage, manage orders, and maintain well-stocked shelves.

* Staff Management: Recruit, train, and evaluate staff, while fostering a versatile and skillful team, along with scheduling shifts and conducting performance evaluation.

* Financial Management: Managing budgets, expenses, and payroll, as well as preparing financial reports.

* Sales and Revenue Goals: setting and and achieving sales targets, analyzing sales date, implementing strategies to increase sales while boosting product visibility and revenue.

* Communication: Act as a liaison between upper management and staff, relaying important information and updates.

Operational Manager

CVSHealth, Houston, Texas, Nov 2016- June 2022

* Oversee Daily Operations: Manage the day to day activities of the business to ensure smooth functioning.

* Resource Management: allocate and manage resources efficiently, including budgeting materials, and personnel, to meet operational goals.

* Staff Management: recruit, train, supervise and motivate employees to ensure they perform tasks according to company standards and contribute to organization goals.

* Strategic Planning: Develop and implement strategies, action plans, and long-term initiatives that align with overarching company objectives.

* Budgeting and Financial Management: Manage department budgets, financial reports, and audits, identifying areas to improve profitability.

* Compliance: Ensuring the organization adheres to company policies, safety regulations, industry standards, and relevant legal requirements. Pharmacy Technician

CVSHealth, Houston, Texas, Nov 2016 - July 2021

* Customer Service: interacting with patients and healthcare professionals to provide information about medications, answering questions, and assist with any issues related to prescriptions.

* Medication Preparation: Assisting pharmacist in preparing and dispensing medications, including measuring,Mixing, and packaging prescriptions.

* Maintenance the accuracy of all drugs and dosage while maintaining current and up- to-date certifications.

* Prescription Processing: Receiving and processing prescription orders, verifying the accuracy of information, and entering data into pharmacy systems.

* Assisting with insurance: helping patients navigate insurance claims and coverage for their medications.

EDUCATION

2006-2009

Diploma

Alien Hastings High School

Houston, Texas.

GPA: 3.0

2009-2011

Associates Degree

Houston Community College

Houston, Texas

GPA: 3.1

2018-2022

Bachelor’s Degree

University Of Houston Victoria

Victoria, Texas

GPA: 3.4

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