Senior IT Systems Engineer with 10+ Years Experience

Sarwar Ghaznavi

***********@*****.***

OBJECTIVE With an extensive over 10 plus year background, I am seeking a position utilizing my computer IT and technical engineering skills in the best possible way to achieve the company's goals. PROFESSIONAL EXPERIENCE

OneShield Software Inc. Massachusetts, US

Senior System Engineer April 2022 – Oct 10 2025

• Ticketing system for any IT-related issues for internal and clients (Local Jira, cloud Atlassian Jira). Triaged tickets, worked on IT-related tickets, and created tickets for responsible teams.

• Server Administration task to create, manage, and troubleshoot the user accounts and policies.

• Onboarding/Offboarding for the newly joined and terminated users.

• Technical support of network devices (laptop, monitor, conference phone, speaker, camera, printer, servers, router, and switches).

• Office365 Administrator to manage SharePoint sites, troubleshooting email issues within Exchange Server, setting up policies and phone number allocation in Teams App, troubleshooting accounting application.

• Exchange server administrator (creating DL/Groups, tracking emails, and maintaining security).

• Patch management using Desktop Central Agent for Microsoft OS, Mac OS, and Linux OS.

• Azure Administrator to manage company cloud infrastructure including storage, identity, virtual network, and applications.

• AWS Administrator (create, manage, edit and troubleshoot workspaces, Instances and RDS)

• Worked closely with the Database team for any access-related issues or setting up SQL environment setup.

• TMS (Timesheet management system (Add, track, and manage the TMS for the users).

• Assets management system using Asset Tiger application for each asset in the organization.

• Calling support line for US/Canada employees

• Shared File management for Accounting, Internal, External, and Clients using Shared Drive, Confluence, and files.com portal.

• Badge server administrator (creating badge cards, deleting, upgrading badge server, and troubleshooting) DSX.

• MFA management and troubleshooting for employees' laptops and remote servers (Okta Verify, DUO).

• VPN access and troubleshooting for users.

• Troubleshooting Linux system and tracking monitoring alerts and taking action with critical on/off hours

• Upgrading and maintenance of web applications (Desktop Central, password state, web monitoring.. etc.)

• Completed several IT-related projects (WDS, Self Service Portal, Dynamic application upgrade, Auto Lock system for internal devices, MDM for laptops).

Hewad University Kabul, Afghanistan

Instructor 2019 - 2020

• Instructed in the classroom and virtually for approximately 20 hours (25 credits) weekly, focused on network management, network operating systems, computer network design, and network fundamentals

• Created presentation and teaching materials in support of classroom instruction

• Ran student practical labs in the areas of network management, operating systems, and design

• Prepared curriculum planning materials

• Received Instructor of the Year (1 of 3 awards given) in 2019 SMC (Shukerullah Mandozai Company) Kabul, Afghanistan IT Administrator 2018 - 2019

• Served in the company’s most senior IT role supervising a team of 5 IT analysts and 7 IT interns

• Oversaw the company's computer network system, infrastructure services, internet connectivity, network security, secure file storage, and hardware

• Managed relationships with external vendors and contractors

• Collaborated with executive leadership on IT budgeting and resource management

• Provided detailed progress reports to executive management related to the company’s IT network maintenance and advancement

Jahan University Kabul, Afghanistan

IT Assistant 2017 - 2018

• Provided internet troubleshooting support

• Controlled user-specific bandwidth restrictions

• Managed 24/7 computer lab internet connectivity

SKILLS & ABILITIES

• Operating System Installation and

Configuration

• Application software management

• Fluent in English, Pashto Persian, Hindi,

and,Urdu

• Cisco Routing & Switching

• Problem-Solving

• Active Directory

• Monitor and analyze system logs

• Microsoft Suite (Office365)

• Linux (Basics)

• Technology Evaluation and Implementation

EDUCATION & RELEVANT COURSEWORK

Vivekananda Global University Jaipur, India

Masters of Technology in Computer Science 2019 - 2021 Focus on Computer Networking Engineering

Jahan University Kabul, Afghanistan

Bachelor of Computer Science 2015 - 2019

• Top Student of the 2019 graduating class – Received a full scholarship for a subsequent Master’s Degree

• Recipient of the annual faculty-elected Top Student “Stage Award” in 2017, 2018 and 2019

• MCSA and MCSE courses (both Server & Client side)

• CCNA routing, switching and security, and CCNP routing, and switching courses

• CompTIA A+ course

• Virtualization

• DHCP

• TCP/IP

• VPN

• LAN / WAN

• AP configuration and installation

• Computer Hardware

• Windows OS

• MAC OS

• Performance Optimization

• Cost reduction and efficiency

improvement strategies

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